Each SAP B1 customer should have assigned consulting firm and the services are provided through that organization. If you are reading these lines chances are high that you are either not aware who these people are or simply not happy with their service quality or response time.
Business One is reasonably stable and immune to software bugs however if you have customizations, complex reporting or integration programmed in Software Development Kit then programmers who did the job might introduce some level of vulnerability to software bugs and possible miscalculation in reporting. If this scenario is close or reminds you what you have got then it might be a good idea to seek second opinion:
1. Remote versus local support. Business One is good small business accounting platform and small local consulting firms might be offering it as addition to CPA type of services. It is common scenario when CPA people train and certify one of their associates to do SAP BO sales job and implementation as part of their time. When you are doing generic implementation without modifications or major coding then in most of the cases local firms are perfect or good in what they are doing through sales cycle, data migration and user training. However if you are expecting the system to be integrated with external application or database CPA oriented firm might be not positioned to do the job. But temptation is high to get the job done through them and they might go ahead and overpromise hoping to find decent programmer who would have to come through short term learning curve and have the job done. Learning curve might be more challenging in comparison to what was expected. Despite the fact that Software Development Kit has code samples in VB and C# and software development might be done in Microsoft Visual Studio generic programmer have to familiarize herself or himself with application data flow and table structure. If you feel that local consulting doesn’t have resources our recommendation is to widen the horizon and talk to regional or nationwide technology consulting firms
2. Remote Technical Support. This might look like something associated with low quality and restricted in the possible scope. But modern remote support technologies are based on web session and phone conference concepts where technician is able to see your monitor and share with you keyboard and mouse control. If you are too advanced in computer technologies then you might be OK to show yourself and see consultant face via web cameras in Skype conference. There are restrictions of course especially when you need to do fix on the hardware level such as crushed hard drive or RAM. All the rest including SQL queries and data corruption analysis is possible
3. How to locate consulting firm? Good idea is to start with web search as people who are on the edge of technology are sharing their discoveries and experience through web blogging and video broadcasting. Start with typing keywords in Google or Yahoo or your preferred internet search engine
4. Please call us 1-866-304-3265, 1-269-605-4904, help@efaru.com. We have local presence in Chicagoland, Southern California, South West Michigan, Houston and Dallas areas of Texas. We serve customers USA and Canada nationwide and internationally via web sessions and phone conferences (Skype is welcomed)
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