Dinodirect Ltd with top-ranking customer service gains reputaion

On November 4th 2010, The Qifan Huang, thelord Mayor of Chong Qing municipal city of China, officially visited one of offices of dinodirect Ltd located in Shangqingsi district. The whole street was blockaded to made way for lord Mayor and the accompanists. The CEO Kevin with the officials met lord Mayor. They together visited the biggest top-ranking customer service center in china, and communicated the development and prospect of company and E-CommerceIndustryin futher. Lord Mayor obviously mentioned, “Government strongly supports the development of E-Commerce Industry. Dinodirect Ltd as the bellwether of the Fourth-generation of B2c e-commerce should lead the whole industry in further with outstanding service and quality products” The whole period lasted for an hour, Tens of journalists at home and abroad came and interviewed lord Mayor and CEO of dinodirect Ltd. This became the headline news of many local newspapers and magazines.

Reports in the news papers drew the public’s great attention, thus many people like me would like to search the company to find the related information. It has been set up only for two years====, but it has gained great reputation and attention of government and the public all over the world. How can this company catch people’s eyes? I found the results later.

The top-ranking customer service

In the visiting of lord Mayor, the customer service center is the only department, which accepted the interview of journalists at home and abroad. Thus I want to know more about it. Dinodirect Ltd mainly engaged in multinational B2C e-commerce in the areas of clothes, Home appliances, Digital Products, health and Beauty Products and so on all over the world. These products mainly sell in North America, Europe and Australia, which means all the staffs need to communicate with customers in English. The customers win, the company win. The top-ranking customer service is the key for the company to win the customers.

Feathers of customer service

Several feathers make the most professional and top-ranking customer service. First, the purely English environment helps the customer representatives to communicate with customers in English more clearly and easier and provide the best service for them Secondly, The high-efficient systems are adapted to improve the working efficiency, so that the problems of customers can be solved timely and automatically. Thirdly, the related Forums would renewed in time, so that the customers can share their experience and help each other, Forth, All the customer representatives would accepted the training  for oral English, telephone skills and professional customer service skills every week, which greatly enhances the quality and efficiency and profession of our service. Large quantity of customers appraises our service and would come to us next time. The customer center is the biggest and most professional one in china. Lord Mayor delightedly acclaimed it as the window of the whole company to communicate with the world.

The most convenient convenient delivery

It has several warehouses over the world, and mainly in North America and Hong Kong. All the items would be shipped from the nearest warehouse. Thus it would save lot of time. what’s more, it is free shipping. If the customers have any problems, they can get help on line or contact the representatives.  

At last, I got the key why dinodirect Ltd can reach such great achievement in the short time, that the professional and top-ranking customer service contributes a lot to it. The customers know the company directly through the communication with the customer representatives.the great professional customer service opens the door for the customers, and would lead the whole company to win the whole world.