We look at the pros and cons of a self-service and telephone service to see which one is best for your business
Self-service has become a huge part of everyday life. It’s fast, simple, and keeps us in control. From self-serve checkouts at the supermarket to automated calls with your energy supplier – the option for self-service is everywhere.
Businesses are increasingly looking for ways they can introduce a self-service system due to COVID-19 and the lower number of available team members to handle workloads and deal with customers.
Automation is playing an increasingly bigger role in self-service and for telephone answering services. Companies are now automating phone callsso you don’t have to speak with representatives which have proved popular in mobile banking where you can make payments and make payments all through an automated call.
You can order a customised meal from a fast-food chain without having to speak with anyone and pay for your weekly shop in a supermarket without having someone else touch your products and easily avoiding any conversation.
If by the end of this you’re wondering how an automated service such as a telephone answering service or managed live chat service could help you optimise your business while increasing your leads and improving your consistent customer service, please contact a member of the Cymphony team today.
