3 Reasons Why Your Business Needs a Call Center

Having a full staff at all times means keeping the meter running whether customer service calls are coming in or not. And when those calls do come in—periodically in large volume—you run the risk of creating long wait times unless you’ve kept a large staff on-hand. With shared support, you only pay for the time you use, and having a cloud-based system in operation means you’ll be cutting down on both unnecessary support and the expense of a brick-and-mortar location to house it.

Bright Pattern addresses these real-time scenarios with its innovative cloud-based Contact Center software solutions. Putting Bright Pattern’s software to use can immediately help you save on infrastructure costs and support team expenses with a cloud-based call center solution. With Bright Pattern, all data and functionality are stored securely in data centers, successfully instituting a cloud-based alternative to premise contact centers—a truly innovative solution for the modern business world.

When customers shop online, they often want to make sure they’re making a purchase from a company that they can reach if a product doesn’t arrive, there’s a problem, or they have any questions. Some customers prefer to call to place an order and have concerns about making online purchases.

Simply having a phone number for them to call increases the confidence of hundreds or thousands of potential buyers even if only a small fraction of them ever call. If they do call, they want to get a live person, not a voicemail box. A call center provides confidence to buyers to make a purchase. Having a good experience speaking with an agent makes them more likely to make subsequent purchases and recommend your business to others.

With Bright Pattern’s cloud-based call center solutions, you can connect directly with customers on any channel for a guaranteed positive experience. With cloud-based software, your team may utilize channels like phone calls, video calls, SMS, text messaging, mobile app, live chat, social media, and social channels for interpersonal communication. Whether a virtual call center or a remote alternative, exclusive omnichannel interactions immediately boost customer satisfaction and agent productivity, giving you the tools to exceed your customer’s expectations. AI-powered solutions are leading the way towards a new standard in economic efficiency.

No matter the size of your company, whether it’s a small startup just starting to grow a loyal customer base or a major industry leader with a proven track record of client engagement, having a professional customer experience is important for your continued reputation as a successful and professional enterprise.

Sometimes, customers call into customer support expecting to have a negative experience. There are a lot of terrible call lines in the world, and you don't want your business to provide another nasty experience By streamlining your experience from the getgo, callers can enter the meeting with the confidence that they will find someone to help address their problem. Making your customer support procedures as clear and concise as possible will help your clientele know how much you respect their time.

In building that tried and true reputation of customer service, however, there come costs. Aside from the hourly expenses of staffing a full support team in-house, there come the seemingly inescapable costs of a phone system, multiple phone lines, and the office space itself—and if you want to offer your client base the professionalism of a 24/7 experience through a virtual call center, those costs never seem to end. Bright Pattern solves that problem for you, offering its cloud-based solutions to cut down on staffing hours, office space—and still provides the needed round-the-clock service that your customers have come to depend on.