Ever wondered if a house removal Swansea based business is made up of a man and a van or is there something more going on in their business world?
Anyone who has ever moved house will know it is a simple task to order a removal van,
load it up with your furniture and the rest of your belongings and transport the stuff to your new place. Upon arrival unload the furniture and belongings and place where indicated. Surely this is a simple function and dealt with easily?
Unfortunately this is not the case. The unexpected has to be planned for if you are to overcome the trials that may be in your way.
As the owner of a Swansea based removal company John has enough experience to recognise that things do go wrong.
"Customers and other parties involved in the move fail to recognise that moving home is very stressful and can be on par with getting divorced!" says John, "you would not believe how stressed people get trying to cope with everything that is going on."
Many people are unaware of their stress and anxiety levels brought on by dealing with the events of the day and together with the excitement of moving to their new abode often leaves many absolutely exhausted.
Emotions begin to get charged if there is any delay in the transfer of money or exchanging contracts and this is even more acute when it is a new purchase. With exchanges often due to occur in the middle of the day it creates time pressure to get everything done during the remaining part of the day.
Removal companies have to plan for the unexpected such as traffic congestion, be aware of accidents or other unforeseen transport issues.
One typical unforeseen event that scuppers the best laid plans is when the client omitted to inform you that their new prize possession just happens to be at the end of a long lane with no access for the van. The extra transportation of the furniture by hand along the lane adds so much time to the unloading that invariably no-one finishes on time.
With the quality build of modern vans it is very rare for one to breakdown on the day especially if the van has been fully maintained. It is not the reliability that causes the problems it is the unforeseen traffic conditions that cause the van to be late and the client in a bath of sweat wondering where their furniture is to be found.
"It is always the not knowing what is happening that causes all the tension and anxiety" says John who has seen customers sat on the pavement crying with the stress of it all.
This is why modern technology has helped improve the service that removal companies can provide. Mobile phones allows the driver to remain in contact with the customer should he be delayed by accidents or unforeseen traffic problems.
At least this communication allows the customer to carry on with other tasks whilst waiting for the arrival of their possessions.
Another piece of electronic equipment that has improved the service provided by removal companies is GPS allowing efficient planning of routes. House removal Swansea businesses are carrying out their daily obligations dealing with people in a highly emotional state so they train their employees to remain calm.
