I believe that communication is so important when you are in a relationship with a client. It's 100% my responsibility and 100% your responsibility when we work together to speak up, be clear and be honest when things are not going the way we expect. And I believe that if you are paying the big bucks to get coaching, the service has to be outstanding in my book. You have to be so overjoyed that you would tell all your colleagues and friends!
Do you feel like you are getting what you expect when you hire a coach? I’ve had experiences with being very disappointed and being overjoyed, but...
When I’m disappointed in a mastermind, program, product or coach, I normally just add that up to a growth experience, a lesson learned or an oversight. I do that to make myself feel better about the fact that I did not get what I expected and spent money that I could have used elsewhere. But should we as business owners take 100% responsibility for this?
I have heard from some of the GOO ROOS that if you are disappointed in a product or service, it is really your fault. You didn’t speak up, or participate or do the work. You You You! Have you noticed that some Goo Roos will not take responsibility for their side? Why is that? Do they feel that they are so damn good that no one could ever be unhappy? There is a lot of this that happens in the Internet business world, and this is just one that stirs the pot for me.
I believe that communication is so important when you are in a relationship with a client. It's 100% my responsibility and 100% your responsibility when we work together to speak up, be clear and be honest when things are not going the way we expect. And I believe that if you are paying the big bucks to get coaching, the service has to be outstanding in my book. You have to be so overjoyed that you would tell all your colleagues and friends!
So, my question is why doesn’t anyone speak up when they are unhappy? Have you ever seen anyone say something about an experience, coach, business or product on Facebook that was not happy and full of joy? Why do we hesitate to give our reviews? Is it because we are afraid of being perceived as a complainer, a jerk or being out of line? Or would it tarnish our own business?
You know that there are places to review restaurants and local businesses, right? Wouldn’t it be great to have the same thing for on-line marketers? And I don’t mean fully slamming people, but giving your honest review about a product or service that you participated in; that sort of feedback would help others decide what will work for them and what might not. Maybe I am on to something here…
After hiring my very first coach and having that go south, I did not work with another coach for over a year. I was so scared to make another mistake! I did eventually get over that when I realized that I needed to follow my intuition and do my due diligence so that I am 100% sure about the person I partner with in my business. I started to take as much care at selecting a coach as I would if I was looking for a significant other.
So my point is? Don’t let anyone make you take on all the blame if your business relationship isn’t working. Find your voice and speak it loudly!
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