Knowing about the various computerized taxi dispatch systems

The adverse transportation system in most of the cities and towns is known to all. But it is also true that the solution to this situation already exists, but not many are aware of it. The taxi services network has grown in the last few years with their presence in almost every big and small city around the world. Currently there are numerous types of computerized taxi dispatch systems available. The most common ones among them are the zone based taxis, the computer assisted voice taxis, the zone based with GPS restriction cabs and the only GPS based ones.

These systems provide improved customer service and seek to achieve a decrease in call center costs. Though they have both some pros and some cons, their ability to provide the technology each customer requires is unique and quite useful.

Zone based taxi dispatch system: These types of the dispatch system utilizing a Mobile Data Terminal can help develop the capacity of a company in terms of their call center as well as the driver. Here the drives are prompt and experience zero delay between two adjacent transporting tasks. The usage of MDT has helped companies to recruit any dispatcher in place of, only the trained professionals. Even the call center issues and problems are minimized as the zoning and task assignment are done by the automated system.

Computer assisted voice system: This process provides the call center functionality where the cost of mobile data terminals is not involved. The companies using this system are open to improve their call centers costs by the usage of database lookups based on the customer’s telephone numbers. In this process the information and details of the customer who have previously called is stored in a database and is quickly retrieved when the same customer calls again. It actually helps a lot in reducing the interaction time, improving the customer service and also validating the addresses with a minimal costing.

Zone-based dispatch system with GPS restrictions: The GPS restriction process of the zone based taxi booking and dispatch system can enormously develop the response time by reducing the possibility of driver cheating. The GPS system tracks the exact position of the drivers which restricts them to post any location in the system, regardless of where they actually are. This configuration of the system bounds them to be either in the same zone or near to the zone from where they desire to post the location.

GPS based taxi dispatch system: The GPS dispatch process utilizes the location of the trip and the car as the only means of job assignment for the drivers. The different methods of GPS dispatch usage bring out mixed results. The most successful and popular among them is the least radio infrastructure that utilizes the MDT in their decision making process. The other system that uses the host based decision making needs a bigger radio infrastructure to support the whole process. Generally the GPS dispatching offers the optimum and fastest service level, but at times they are not well received by the drivers.

So each new process of taxi booking and dispatch system is seen to improve the company’s ability to provide the taxi service in a cost effective, timely and user-friendly manner.