Making better use of mobile workforce management

Every day in your retail store, associates perform hundreds of tasks in order to provide every customer who walks through your doors with the best shopping experience possible. there are customer questions to answer. inventory to re-stock. Spills to clean up and so much more. even if you have an existing task management system to help supervisors organize tasks, they still typically need to walk around the store or page associates to delegate and track the status of tasks during a shift. mobile workforce management software facilitates consistent and reliable store execution by providing an intelligent task management system that extends your current systems and delivers tasks directly to your associate’s mobile device.

Tasks can originate from many sources — and with mobile workforce management, you can accommodate them all. tasks may be created by supervisors, associates, customers, in-store systems or corporate systems — and may be entirely automated. a simple template allows managers and associates to create and enter tasks in seconds, complete with a text or voice note to provide any additional details.

Today’s retail task management solutions typically stop at the store manager, who often needs to gather and analyze information from multiple store systems throughout the day to best delegate tasks. mobile workforce management can integrate with in-store and corporate business systems — including time and attendance, labor planning, project scheduling, promotion management, Point of Sale (PoS), kiosks, rfiD sensors and more. now, your task management and store systems can exchange information in real time, enabling the intelligent creation and dispatch of many tasks — automatically. as a result, store supervisors have more time to spend out on the store sales floor with associates and customers — instead of sitting in the back room manually merging data from separate systems.

Managers no longer need to waste time hunting for associates to issue tasks and follow up on status. instead, mobile workforce management does all the work.