Our Pride Project: Kerala Vyokshema Call center – A toll free number for Elderly

Helpline for Senior Citizens Launched – Help is just a call away

Old age is a sensitive phase. Elderly people need care and comfort to lead a healthy life without worries and anxiety. Caring for our elders can be extremely rewarding and fulfilling too.

Many senior citizens residing here who are confined to their homes all alone during the 21-day Nationwide lockdown. due to which they were unable to see their children residing in other cities and this made them gloomy and highly disappointed. Senior citizens with health issues are also faced with many issues during that time.

A call center is being set up to address the health and other urgent needs of senior citizens in the Covid-19 context. The senior citizen welfare control cell which has just begun functioning from the Govt ITI, Kalamassery, Kerala will soon have a separate toll-free number for the elderly in the district to reach out in case of any need for elders. The call center will be functioning under the district level Vayojana cell in all the 14 districts. Also, a telemedicine system will also be set up for those in need of treatment. All Senior citizens will be contacted within 10 days after the call center starts. Follow-up details of those in need will be recorded separately and the required services will be provided immediately.

We Voxbay solutions feel very happy to involve in such a project to “telecare” of our elders. The project can able to reach out to 4.5 lakh elderly citizens in the district, most of who have comorbidities.