What is the first step in process mapping?

It is crucial to identify the process that needs continuous process improvement and start mapping it. Mostly it’s good to start with the process that’s important to your business.

There are 3 ways to identify the process:

• Responsive – Select the process that is not performing well, or which has failed due to some error or bottleneck. Mapping is done to correct the error.
• Tactical – When mapping is done as a part of a high-value strategic approach to achieve the core organizational goals.
• Customer-Centric – Such process mappings are done keeping in mind to ensure the improvement of customer satisfaction. It involves fixing the inefficiencies or issues to boost customers visibly.

To get your business goals aligned properly, all you need is a right process mapping consultant.