Telephone Answering Service: Are You Doing It Right?

Isyour Business Answering the Phone as it Should?

Many times,  we get lost in our work routine, and we are focused on our tasks, that any noise, any distraction ends up making us angry. Unfortunately, the phone turns out to be a distraction in many companies.

There are no professionals responsible for answering calls, and this can decrease the quality of telephone answering.

When there is no telephone operator, receptionist, or secretary responsible for answering the telephone, it is the responsibility of everyone within a company.

Often, some employees are less busy than others at the time the phone rings and can offer customers and others contact quality service.

But when everyone is busy, or when many professionals are away, how is the level of care? Or rather, does someone answer the phone at your company when everyone is busy working?

Let's think about the first answer: a busy professional for what he's doing and he answers the phone.

At this point, all the professional wants to do is get back to what he was doing.

With his head elsewhere, he won't be able to provide quality customer service, and his company's first impression on the phone will be terrible.

Now let's think about the second variable: nobody answered the phone. Some professionals are out of the office, and other professionals are concentrated that they do not even hear the phone and the call are not answered.

At that moment, you missed an opportunity to meet someone. Be it a customer, a potential customer, or even an employee.

If your business is like most businesses, it works that way. 

Everyone needs to answer the phone, and because of that, your company's service level must be awful.

But there is an alternative way out. Your company can hire phone answering service 247 to answer calls on behalf of your company.

Here's how it works: You get a significant number to share in your marketing and sales materials. When someone calls your number, the call is automatically redirected to your office.

If it is impossible to answer (busy line, no answer, or something), trained secretaries retrieve your call and answer the call on behalf of your company.

They apply a service script created by your company, and then send the service report to your email or SMS.

This way, you don't miss the call and can continue when the time is right. Best of all, in addition to ensuring that 100% of your calls are answered, you can still have 24-hour service at your disposal.

By the way, if you like the idea and want to try it choose the best plan for your business and take a review today.

Finally, let's talk about the company's EMAILS service! What changes? Change everything! Business emails also need to be answered, but here the question is WHEN. The business needs to be organized to not only be unresponsive but also to interact quickly with its customers and prospects.

Here a ticket management tool (as queued emails are called) helps a lot as it allows multiple people to take ownership of each request while the system monitors the response time and resolution of each request.