Medical Billing Software: Make the Right Decision

So many choices.  There are hundreds (or even thousands) of options out there.  Each software vendor claims that their product is superior to the competition.  Each boasts of the many features provided by their solution.  So how do you know which way to go?

First and foremost, no one knows better than your own corporation what you need.  Think about conducting a meeting with the billing department, the physicians, the receptionist, the board members, and anyone else with a vested interest in the software.  Have a brainstorm meeting with each person discussing the features that are most important to them in terms of a software solution.  Make sure before you look at the first option out there, you know exactly what is needed and in the best interest of the organization.  Do you just need software to keep up with finances, or do you need an all-encompassing product that will track appointments, patient history, scheduling, prescriptions, registration, and such?  These are the things that should be hashed out at the meeting.

Research Options

O.K., so you’re ready to begin your search...now what?  You can contact providers whom you are not in competition with and request some advice or even an on-site visit.  You can also search the Internet for various vendors and read up on the different features available.  Grab a notebook and write down anything you like, but don’t make any hard decisions or become overly attached just yet.

Beyond the Smoke & Mirrors: Training and Support

Now the smoke has cleared and you’ve seen all the nifty features that can make life simpler for your office.  Next, you need to feel confident that whatever dealer you select, you will also receive the support you need to use and maintain the software.  Find out the answers to these questions:

• Do they provide 24/7 support?  Does the software come with sufficient help documentation tha I can save time finding the answer myself?
• Is the support free or do I have to pay additional for this?  How about training?

Security and HIPAA Compliance

Even with good support and nice features, if the data is vulnerable to falling into the wrong hands, you risk lawsuits that could damage your company’s reputation.  Don’t underestimate the importance of a secure solution.  Be sure the software allows you to be HIPAA compliant.

Conclusion

Many healthcare providers are falling behind the pack in terms of speed, security, and service.  The high number of facilities makes the field all the more competitive.  It’s so important to find just the right system for your particular practice.  In the end, what software you choose could determine if your company will continue to succeed or lag farther behind.  A good decision will leave your organization satisfied, improve efficiency, and allow you to continue to grow and prosper.