Handyman - A Guide to Customer Happiness
While every job and every customer will inevitably be a little different, there are some sure-fire ways in which you can ensure that each of them will continue to use your services for years to come.
If you’re starting up an handyman business,
the most vital part to ensuring your success is keeping your clients happy. And while every job and every customer will inevitably be a little different, there are some sure-fire ways in which you can ensure that each of them will continue to use your services for years to come. In this article, we will outline a few of these steps to help you get there.
Step 1 – Be on time. It may seem simple, but it’s golden. If you tell your client that you will be arriving at the job around 1:00pm, don’t make them wait. Many people will take time from work or other activities based on your availability. Showing up an hour late will automatically put your handyman services and reliability to question and make it harder to retain your customer for future projects. If something comes up that is unavoidable, simply call your customer and politely inform them of the circumstances. Offer to provide them with a discount for the inconvenience and do what you can to ensure it does not happen a second time.
Step 2 – Nobody wants a smelly handyman roaming around their home. Cleanliness is key. After each project, be sure to take the time to clean yourself up for the next one and factor this added time into your scheduling. Additionally, you need to make sure you leave your work area in better condition than you found it. If you are working on a project that ends up making a mess, take the time to clean up. Your customers will appreciate you all the more and be able to focus their attention on the quality work you’ve just provided them with as opposed to the mess you’ve left behind.
Step 3 – Be a courteous handyman. Return all of your messages and emails within a 24 hour time span. If these messages are left lingering, you will likely lose your customer to someone who have get to the job sooner. Not only will you secure more jobs, but your customers will appreciate the timely response.
Step 4 – Be honest. If you don’t know the answer, say so. Avoid diving into projects that you are unsure of in order to retain a customer. A simple way around this is recommending an associate who can provide your customer with the quality results they deserve. Not only will this keep you in the equation, but your clients will become aware of your honestly and reliability.
Step 5 – Communicate all aspects of the job with your customers. If there are different ways of accomplishing the result your customers are shooting for, then discuss these options and allow the customer to decide the path that they feel is best suited for their situation.
Step 6 – Be up front with your pricing and stick to it. Customers will feel more comfortable knowing exactly what they are looking at in order to accomplish the job at hand. Surprises are a no no. However if one does arise that is out of your control, be sure to communicate the situation with the client so that everyone is one the same page.
By sticking to these simple rules, you will be able to watch your business flourish over time.
