This article provides an example of how leaders can use specific optimism to provide direction and encouragement to staff, regardless of how uncertain the future may be. What have you envisioned for the future?
When we are in the middle of turbulence, we look for the smooth patch of air. That's exactly what I saw a client do recently and it was a great example of providing vision in the midst of uncertainty.
During my training on mid-year performance conversations for managers and supervisors at the City of Richland, WA, the City Manager Cindy Johnson made a brief appearance. Ms. Johnson has been using a structured, focused strategic planning process to guide the City Council and the staff toward big outcomes and a new organizational culture. She is making tremendous progress. During the training she told the group that it's easy to lose sight of the contributions we each make to the bigger picture. Amidst budget cuts and shifting City Council priorities, individual employees sometimes forget that their daily work is contributing to a better community.
To prove her point, she distributed an index card that she called "Ten for 2010." The card listed ten projects, community events, and organizational changes that reflect some of this year's planned accomplishments. A few of the items on the list have already been completed. She briefly mentioned each item and acknowledged individuals in the room who had contributed to or supported each effort. There was something on the list that reflected almost everyone's work.
The accomplishments included a redesign of the City's website, progress made towards public works projects, and an upgrade to the City's emergency communications system. There was also something "new" on the list for everyone, illustrating that while each employee makes a significant contribution, they often do not know the collective result.
City Manager Johnson seized an opportunity to reinforce the contributions of each staff member through this simple exercise. She also plans to take the "Ten for 2010" card to Rotary meetings and other community events. She'll make sure each Councilperson has copies that they can distribute too.
"Ten for 2010" is one little tool that can bring a patch of smooth air to your organization, even if you are facing turbulence. What are your "Ten for 2010?"
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