Meeting the Needs and Wants of Your Potential Customers

Jan 2
08:26

2024

Craig Valine

Craig Valine

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The secret to a successful marketing campaign lies in understanding how your product or service can meet the needs of your potential customers. This may seem like a basic concept, but it is often overlooked by many business owners. Until you understand what your customers need and how you can meet those needs, you cannot plan an effective campaign.

Understanding Your Prospects

Start by asking yourself the following questions:

  • If I were a potential customer being approached by my company,Meeting the Needs and Wants of Your Potential Customers Articles what would grab my attention?
  • What promise would I want to see fulfilled?
  • What needs would I want to be met?

Next, consider:

  • What needs and desires are my competitors failing to meet?

The best way to identify areas for improvement is to list all the needs and desires that your competitors are already meeting. Perhaps you are meeting these needs as well, but could you express it more effectively than they can? Absolutely!

Crafting Your Unique Selling Proposition

A strong Unique Selling Proposition (USP) fills a gap in the market. It is communicated clearly and succinctly so that your prospects understand it. It's also known as your "big promise." Therefore, it's crucial that you not only communicate it in everything you do and say but also stand by it consistently.

To develop your marketing campaign and your USP, consider the following questions:

  • How can I show more interest in my customers than my competition?
  • How much more service can I offer than my competitor does?
  • What are my specific added or extended service benefits?
  • When I have used similar services from competitors, where have I been most impressed -- or most disappointed? And, why?
  • How can I make my customers understand how important they are to me?
  • How can I convince them they are being treated with professional interest and courtesy?
  • What specific needs should my product or service fulfill?

Prioritizing Your Customers

Remember, without customers, your business doesn't exist. Stop running your business the way you want it, and start running it the way your customers want it. It's all about them, not you.

Treat your customers like valued friends. Give them what they want. Treat them with respect and courtesy. Communicate with them often. Let them know you care about their wants, needs, and desires.

If you've asked yourself the questions above, you are already far ahead of your competition. Few businesses ask themselves these questions, and their poor revenues reflect this.

Always remember: It's all about their needs, wants, and desires. It's never about yours.

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