Rude and annoyed seems to be the common tone among companies these days. There is a lost art out there and it is called common courtesy. A simple ‘Thank you’ can put your business over the top for many consumers.
The art of common courtesy has become lost in the mix of the day to day running of a business. There are so many ways business owners and their employees can provide excellent customer courtesy. You will find that your clients will appreciate this attention and will repay you with return business and referrals.
One very important way of giving your customers the appreciation they need is to answer the phone with a smile. Believe it or not you can tell when a person is smiling when they talk on the phone. When you answer the phone in this manner you client will not feel as if they are imposing on your day. In fact they will feel as though you are happy to be of help to them, and will not hesitate to call with questions.
Make sure you are helpful during the phone call. Nothing is more frustrating than having to call a company only to be connected with someone who is annoyed that you called, and on top of that cannot help you with your questions. A good salesperson will never make the customer feel as though they are an intrusion on the salesperson day. On the contrary, a good salesperson will make the client feel comfortable, and will go above and beyond to assist the client anyway they can. After they have achieved this call they will thank the consumer for calling. A “ Thank you” can go a long way in terms of customer service.
Whether you are the owner or the employee, anyone related to the business is involved in marketing. Anyone who has contact with the client will have either a positive or negative affect for the company. If done correctly you will have a happy client willing to give you their business next time. Make the mistake of screwing up and you will have a disgruntled client who will take their business else where.
Dealing with customers through an online business calls for good customer service and courtesy as much if not more than a brick and mortar business. Where you often will not deal with clients face to face, you will need to make sure you show courtesy through emails and phone calls every time. Take time to send birthday cards or emails. If you have the budget and a large client send a gift. Make sure your invoice includes a line thanking the customer for their business. There are many ways to say thank you and with a little creativity you can find the perfect way that suits your business.
People want o feel appreciated, and there is no better way in showing that than being courteous, and saying thank you. Make this practice an everyday part of your business life and you will find that you have made life long clients. It is amazing how a “Thank You” can make such a powerful investment into your company.
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