Customer satisfaction isn't one single act, but a group of actions that work together to make their experience a pleasant and satisfying experience. You've probably eaten at a restaurant where the food was wonderful, but the service slow and unprofessional. Somebody was doing a good job, but your overall experience wasn't up to par. There are three areas of service that work together to impress your customers. Provide good service in these three areas, and they'll be back... time and time again.
1. Instant Response
Let’s face the facts... people just don’t like to wait. When they walk out the door, they want to have the product at their fingertips. Hey, they may have taken weeks to decide on the purchase, but once the decision has been made, they want it NOW.
The best way to make customers happy is to make the product available at the point of sale, but not all businesses are able to do that. Internet marketers obviously cannot provide immediate service, but can be sure to keep delivery time to an absolute minimum.
2. Make Buying Simple
Keep the buying process as simple as possible. Customers are just like you, they hate paperwork. To an online customer, clicking on 20 different screens translates as paperwork. It’s annoying, time consuming, and a turn off.
Use the “easy as 1, 2, 3” idea as a selling point in your advertising campaign. Busy and tired customers take notice, and you’ll see results!
3. Give Customers Personal Attention
Good listeners are hard to come buy. The world is full of people trying to sell us something, or trying to persuade us to their viewpoint. You want to make an impact? Learn to listen to your customers.
Make it easy to ask questions. Yeah, yeah, I know. That’s time consuming and you don’t have time to spare. But listen, you’ll find that a lot of questions are repeated over and over again. Create a frequently asked question form, and you’ll be able to answer a lot of consumer questions without sacrificing as much of your time.
3 Hot Tips For Building Trust And Increasing Sales!
How many times has it happened to you? You walk through the doors of a place of busineess and here he comes - perfectly groomed with a smile planted across his face in greeting. Within two minutes he has talked non-stop and promised you everything, including the stars if you purchase his project. You lift and eyebrow, and think to yourself... "Yeah, right!"
2 Sure-Fire Methods Proven To Convert More Customers
If you're a marketer your number one concern is customers. You've probably read and heard a million and one ideas about how to build relationships, retain customers, create a list of potential customers, and inspire consmer loyalty. But the tough question is, "How do I convert prospects into customers?"
Easy Ways To Crank Up The Sales Volume
Supersize It!Okay, okay... the real marketing term here us upsell it, but the word association takes me to McDonalds. You've been there... you pull up to the window, place your order and they always say... "Would you like to supersize that?"
