Spring has sprung. The birds are singing as they busily build nests and do their mating dances. Yeah, it won't be long before the flowers bloom, and grass starts growing. You know what that means...grass needs mowed. When you parked the riding mower last fall, you knew that it would be a miracle if you could get it through another summer. You're going to need to replace old "Betsy" sooner or later, and start thinking about the features you want the next mower to have.
Well, you haven't tried starting the old mower, but hey, it's raining cats and dogs outside. With nothing better to do, you head for the mall and find yourself among a line of shiny lawn mowers with a wide variety of prices and features. What are the advantages of each one compared to the difference in costs?
Yep, not every customer that walks through your door is ready to make a purchase. Maybe they're still in the “thinking about it” stage. Yeah, when you think long enough, you usually talk yourself into doing it. That's why it's important to treat every customer's question with respect. You never know when a properly answered question will lead to a sale.
Here are some tips to keep in mind for effectively answering customer questions:
1. A Question is the Sign of a Potential Sale.
Yeah, if a customer is taking the time to look you up and ask questions, you're dealing with a high level of interest. Don't take it lightly. A prompt and quick response laced with the added benefits of the product will go a long way toward closing a sale.
2. Make it Easy to Ask A Question.
There's nothing more frustration than having a simple question and having to move heaven and earth to get an answer. Make it easy for your customers to ask questions. Make your website question friendly and include a phone number with all of your sales material.
3. Organize - Set up a Frequently Asked Question File
What questions have you emailed answers to sixteen times this week? Keep a file with those repeat questions. You'll be able to copy and paste the answers into responses. Hey, your customer will be happy and you can spend time doing something else. Everyone wins!
4. Get Back - Quickly
How many times have you shopped around while waiting for someone to get back to you? Yeah, it's easier than ever on the web. Customer attention spans are ever shortening with the vast global competition at their fingertips. Don't dilly dally - get back to them pronto!
5. Make Every Question a Sales Opportunity
When someone asks you a question, you've got their attention! They're waiting for an answer that is important to them. Yeah, it's the perfect opportunity to expand your response to include benefits of the purchase.
Questioning customers wear a badge that says, “Buyer on Board!” Read it and pay attention. Often a little nudge will mean a sale to tally at the day's end. Think of it like this...learning to effectively answer customer questions is a low-cost and effective way to boost your profits this year!
3 Hot Tips For Building Trust And Increasing Sales!
How many times has it happened to you? You walk through the doors of a place of busineess and here he comes - perfectly groomed with a smile planted across his face in greeting. Within two minutes he has talked non-stop and promised you everything, including the stars if you purchase his project. You lift and eyebrow, and think to yourself... "Yeah, right!"
2 Sure-Fire Methods Proven To Convert More Customers
If you're a marketer your number one concern is customers. You've probably read and heard a million and one ideas about how to build relationships, retain customers, create a list of potential customers, and inspire consmer loyalty. But the tough question is, "How do I convert prospects into customers?"
Easy Ways To Crank Up The Sales Volume
Supersize It!Okay, okay... the real marketing term here us upsell it, but the word association takes me to McDonalds. You've been there... you pull up to the window, place your order and they always say... "Would you like to supersize that?"
