Inside Sales Outsourcing: Never Give Up

The extremely competitive domain of inside sales has also proven to be a very fruitful domain for revenue generation for many businesses. However, the sad part is, many businesses fail miserably at this. And the reason is primarily the lack of solidifying the base of their inside sales initiatives. On the other hand, a number of companies that offer inside sales outsourcing services to their clients seem to succeed phenomenally well despite the prevailing competition in the domain. The primary reason for this kind of disparity is that they have put in the effort to study the nuances and overcome the obstacles via a robust strategy.

The hurdle of negative responses is one of the most daunting challenges for companies looking to generate revenues. Often, the prospect has certain staple responses, if one can call them so, like ‘I’m not interested’, ‘I don’t have the money to buy something like this’ or ‘I already have something like this’. The most usual reaction to such kind of a response, which is also thought of as the smart one, is to drop the call there and then, and move on to the next lead. After all, it’s important to get the maximum sales within the stipulated span of time. However, the reason why inside sales outsourcing initiatives by third party agencies succeed is because they already know how to tackle such initial defence mechanisms.

Essentially, such reactions are not always true, and step from the person’s apprehension of closing the deal via phone. However, the reason why inside sales outsourcing companies are so successful in such cases is that they convert the negatives to positives via their reactions. For instance, if someone says ‘I already have something like this’, the reaction is ‘many of our customers thought in the same way as you. However, when they saw our proposition in detail, they were more than glad to switch.’ Such tactics are a sure-shot winner in any situation, to get the desired business without exceeding the stipulated time frame.