Four Business Trends Shaping the Future of IT Support

Jun 10
16:12

2021

Bruce Markey

Bruce Markey

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Wrapping Up, businesses are taking a massive leap towards becoming more efficient by investing in technology. This move forward can only be made possible if businesses have IT support in Plano who can assist them with the transition in this direction.

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In our digital age today,Four Business Trends Shaping the Future of IT Support Articles IT services are no less important than medical services would be an understatement. Various firms offer all the necessary services for organizations of any nature to function smoothly in today’s technology-driven environment. Without a doubt, the most significant factor changing the way organizations operate currently is the recent Covid-19 pandemic. In response, many changes are taking place in the behavior and functionality of both individual organizations and entire industries, thanks to recent developments in technology. Let’s discuss the top trends that are reshaping the future of IT support in Plano.

Augmented Shopping

This market is expected to reach a growth of $1.6 billion by 2025. In the near future, augmented shopping will completely eliminate an in-store salesperson. An AR (Augmented Reality) interface will be enough for any customer to browse through a product’s features, customize it, view every angle and detail, and finally learn more about the product than a salesperson could preach. However, it will be difficult for retailers to employ this technology without a good IT team onboard in software or hardware issues. Only IT support companies with the technical competence to deliver solutions to such clients will be sought after.

Robotics

Today, robots and AI-powered machines – such as smart vacuum cleaners – are being used for cleaning the average household. For small businesses, computer vision system robots can be depended on to perform basic store management actions such as pricing products, stocking shelves, and even delivering goods to doorsteps. These simple robots are driven by computing power, which isn’t only in their onboard chipset, but also with the IT professionals who help in maintaining the machines’ performance.  Considering how robotics are outgrowing them and becoming a standard part of smart homes, IT professionals need to handle a wide variety of technology.

Staff-Free Stores

Facial recognition, RFID tags, IoT devices, and computer vision systems pick up steam rapidly with retailers. All these technologies combined make it possible for brick and mortar stores in operating with no cashiers and virtually no staff. This seems like the optimum solution as social distancing becomes the norm, although without good IT support in Plano, these technologies cannot be deployed. Businesses need to stay up-to-speed with retail innovations which are being put into practice and keep the latest developments such as chatbots and virtual agents running smoothly.  

Virtual Reality (VR) Kits

What may have started as games and fun are becoming a serious business. These kits are significantly influencing the behavior of industries (education, healthcare, marketing, construction, automotive) and their businesses, and how IT solution providers will help these organizations. Social media giants are constantly purchasing VR firms by investing billions. This points to the growing importance of this technology, as it has gained massive amounts of support in recent years. In fact, IT support is significantly changing through the use of this technology. Now, IT support experts can guide a customer in solving a specific problem virtually through a headset, if required.