Courier Driver Tips: Top 3 Ways to Make Jobs Come to You

Attracting and retaining customers is the most important challenge for a courier. Working as a courier driver can be challenging in terms of ensuring a steady flow of business. That's why it is important to do the right things right from the start. And as far as business is concerned, the most important thing is attracting more customers.

Treat Every Customer Like They’re Royalty

This is true in every business—the customer is king. But for a courier driver, the value of treating each of your customers as if they are the most important person in the world can't be over-emphasised. Always exercise courtesy, charm and efficiency, by picking up or delivering the item earlier than scheduled and going the extra mile when it comes to customer service. Make sure your customer remembers you by leaving a note, a leaflet or a business card. If you have a website, Facebook or Google+ page, be sure to have the web address stated in your card of leaflet—in that way they will be able to see other feedback and testimonials regarding your track record.

Create a Good Profile on a Courier Exchange

Another excellent way to attract more customers as a courier driver is by signing up to an online courier exchange network. Such a network gathers both couriers and potential customers on a platform that is designed to mutually benefit both parties. Needless to say, you will find a lot of customers through the exchange, and each of those customers may leave a positive feedback regarding your service—feedback that future customers can read, thus serving as a powerful vote of recommendation. The very nature of the exchange encourages every member not only to be on their best behaviour, but also to provide great service. Over time, the more positive ratings you get, the easier it will become for you to secure jobs.

Make it Easy

Joining an online exchange makes finding potential jobs so much easier in the first place for the busy courier driver. Even when you're out on the road, with all the information you need for genuine job opportunities at your fingertips on your Smartphone, you can save time, effort and resources chasing leads for jobs that may often end in dead ends. An online exchange also has the ability to put jobs in front of you that you may otherwise never even have known existed – levelling the playing field and allowing even small businesses or owner drivers to secure lucrative contracts.