Investing in a new vehicle can sometimes turn into a frustrating experience if the car turns out to be a "lemon." To help you navigate this situation, we've compiled six essential tips from top Lemon Law experts. These recommendations aim to protect your rights and minimize your headaches, ensuring you are well-prepared if your vehicle ends up in the shop.
Never leave the repair facility without a copy of the work orders. Maintaining a complete record of your vehicle's repair history is crucial, especially if you encounter repeated issues. These records can prevent the dealer from consolidating multiple repair visits into one, a common practice that can undermine your claim.
Ensure that your work repair orders are as comprehensive as possible. Detailed records, including specific dates and descriptions of the issues, are invaluable. Accurate documentation can significantly strengthen your case.
Technical Service Bulletins (TSBs) are manufacturer-issued instructions that alert dealerships about defects or necessary repairs in certain models. Dealerships often do not inform customers about TSBs unless specifically asked. Always request that the dealership document your TSB inquiry on the repair order, even if they claim no TSBs exist for your issue.
You have invested a significant amount in your vehicle, and part of that investment includes warranty service. If your vehicle isn't repaired properly, don't hesitate to escalate the issue. You deserve to receive the full value of the warranty service you paid for.
The Federal Trade Commission (FTC) has determined that no manufacturer currently has an arbitration program that meets federal minimum standards. This means that these programs are often unfair to consumers. Be wary of arbitration clauses and seek legal advice if necessary.
Dealerships may sometimes claim that the consumer is causing the problem, especially when they cannot fix the issue or the manufacturer has no solution. Stick to your guns and refer back to TSBs. Your situation is likely not as unique as the dealership suggests.
To further assist you, here are some valuable resources:
While it's essential to consult a Lemon Law attorney as soon as possible, the most critical step is to do your homework and have all necessary documentation in place. This preparation will help ensure that you don't jeopardize your claim.
By following these expert tips and utilizing the provided resources, you can better protect yourself and ensure that your investment in a new vehicle is safeguarded.
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