A virtual switchboard is a telephony software where a hardware type of switchboard is replaced by a software version with the same capabilities. The virtual switchboard is capable of routing incoming calls to specific parties when programmed to do so.
The switchboard has been a cog in businesses and institutions nationwide for many years. But, as the face of business has changed, so has the switchboard. Switchboards, like so many other aspects of business today, have become a virtual solution. Unheard of years ago, virtual switchboards are a must have in business. Most businesses want to increase efficiency of call handling, and a virtual switchboard is a major factor. Almost any company, from the sole proprietor to the Fortune 500 Company can benefit from using an automated switchboard. These switchboards are being used to handle so many business needs. They could save your company time and money and resources. Companies no longer have the need to invest large amounts of money or secure financing to have access to their own switchboard.
A virtual switchboard operates like a traditional switchboard, with the exception of having interactive menu, for the client to log into. These menus offer many features so that the virtual switchboard can be customized to fit the needs of the company. Many outside providers such as call centers, answering services, and IT providers are offering enhanced switchboard services.
Live Virtual Switchboard
Live virtual switchboards are becoming very popular. The live virtual switchboard is a combination of switchboard technology and virtual receptionist. This offering is available through call centers and answering services. The way that this type of service works is simple. The answering service fields the calls through their own call center equipment. The service greets the caller in the name of the company. When a call is answered, the call center has the ability to live transfer the call directly to the client. The answering service has the ability to not only provide a virtual switchboard, but a live receptionist as well.
As technology progresses, more and more features are available at very little, or in some cases no cost at all. A sophisticated switchboard was something that not too many years ago were only available to the very largest of businesses. Today, a virtual switchboard provides the very best in communication technology for today’s demanding business people. Whether being used with technology alone or with a live operator option, the virtual switchboard is changing the way that the world does business.
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