What you need to know when preparing for your debrief in order to win proposals; also how to improve your proposal management skills and win.
You submitted your proposal, and then waited anxiously to hear whether you won or lost. You had your hopes up, and maybe got exactly what you were wishing for: the contract is awarded to your company. You have millions of things to take care of since you now need to start up the program. You may not even have enough time to plan your win party because you are so busy. Or, maybe you have lost and are thoroughly disappointed. After all, you have given it your best, spent scarce resources and sleepless nights, and witnessed heroic efforts from your entire team putting the proposal together. Whether you won or lost, however, you cannot consider your proposal effort complete until you have asked the government for a debrief. You are bound to win a lot more proposals if you consider lessons learned after each pursuit to improve your proposal management process, your knowledge of your customers, and your offers.
So, what is a debrief? The government is required by FAR 15.506 to provide official feedback on your proposal to your company, if you make a request within three days of the notification. During the debrief, the government contracting officer, with support from other evaluators, discusses strengths and weaknesses in your proposal, provides the overall evaluated price and technical rating of the winner, offers summary rationale for award, and provides “reasonable” responses to “relevant” questions.
It makes sense that a debrief after a loss is a way to understand what you missed and what you could have done better, but it may seem redundant to ask for a debrief when you won. Obviously, they loved your proposal and chose you, so what more could you ask for? Besides getting a reassurance that you got things right, there are a couple of important reasons you should ask for a debrief.
If you have lost, request a debrief immediately, no matter how uncomfortable it may seem. It may feel like going willingly to a session where the government gets to add an insult to an injury. Debriefs are often tense and formal, and not particularly forthcoming with information because many government employees have concerns of their own. First, there may be a simple human aspect of not fancying being the “bad guys” because many understand that it takes money, sweat, and blood to prepare a proposal – so the natural tendency is to keep the encounter as short as possible. Second, the government always worries about your launching a protest based on what you learn in the debrief, so they have to watch their every word. Protests are an overwhelming concern because of the resulting project delays, endless paperwork to investigate and adjudicate, and possible questioning from the Hill.
In order to make the best of your debrief, you need to assuage the government’s concerns of your launching a protest. You also can put people at ease by not acting on the natural temptation to express sour feelings or act defensive. You need to put yourself and your colleagues in a right frame of mind to think of the event as an important milestone in a long-term relationship. Your attitude going in should be forward-looking, with sincere curiosity and good sportsmanship. You’ve hit a snag and would like the government to provide some insight into how you could better meet their expectations in the future. Tell the government that while you lost a proposal this time, you have full intention of continuing to work with them and you value your relationship. Phrase your questions to be entirely focused on lessons learned and constructive resolution. Smile, look the government straight in the eye, hold your head up high, and take detailed notes.
At the same time, do not let the government get away with glittering generalities that you do not understand or that they fail to fully explain. Prepare specific questions on the features of your offer to verify whether your assumptions were correct, and if and why the government liked or disliked each key feature of your offer. Draw information out of them concerning what they think would get the specific sections scored higher; what would be the ideal offer that you could provide, even if it is unrealistic; what benefits they would like to see that weren’t obvious; and how you could improve your writing, graphics, and features. You should leave the meeting with a clear understanding of what you need to do to be more competitive in your next solicitation.
In summary, requesting a debrief after you have won or lost a bid is a proposal management best practice. Come to the debrief well-prepared, having reread the proposal, and bring a copy with you for quick reference. Take detailed notes to share with your colleagues and management, and conduct a formal lessons learned session shortly thereafter. You will be surprised how much your win rate goes up.
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