Business Process Outsourcing - Quality and Customer Service

Business process outsourcing is becoming a real force in the market place.  It seems as though every business is trying to find new ways to cut costs while maintaining a high level of quality and customer service. The latest trends in this cost efficient market is to outsource the non-core aspects of business related processes.

Business process outsourcing is best understood as a whole in the beginning and then broken down into different fields of outsourcing.  Business process outsourcing is when a business hires another company to handle to minute and non-core aspect of the business life.  These are duties that do not have to be done on site.

While call centers are the most common of the branches servicing business process outsourcing, they are not the only one.  The call centers are centers that are dedicated completely to making and receiving orders or referrals on the telephone.  These call centers use scripted material either provided by the business that did the outsourcing or designed by the call center with the assistance of the business.  The call centers also use computer software that is either compatible with that of the businesses or is the same as the businesses.  This type of business process outsourcing keeps the levels of quality and customer service at a high level by hiring companies that specialize in the duties that are being preformed.

Shipping services have been around for a long time, but it was not until recently that the complete shipping and receiving of a business has been outsourced to business process outsourcing companies.  These companies will pick up product from warehouses and deliver the product to any place in the world.  Before the use of these shipping companies, all shipping was done by U.S. Postal, which often takes a while to deliver the package and often costs more.  The business process outsourcing of product delivery increases customer service and quality by cutting the cost of shipment and increasing the speed of delivery.

As of recently, much of the business process outsourcing has been human resources and accounting work.  The human resource departments in a company, which used to be fundamental in many businesses, can now be handled, for the most part, by job agencies and other human resource outsourcing companies.  While it cannot replace all human resource needs within the business, these companies can provide employees who are better suited for the duties of the business and can assist the businesses internal human resources greatly.  This increases the business’ quality by hiring qualified individuals and marketing value by saving money on hiring.

The accounting and transactional aspects of the business are able to be handled by outsourcing companies.  These companies handle all the bills, coming in and going out, and much if not all of the transactions done by the company.  These companies have trained personal who are able to handle the businesses business with ease.  This ensures a high level of quality work and the high marketing value of a clean business.