How A 24 Hour Answering Service Can Assist Your Business

How many Americans really are available to handle all of their phone calls during the normal hours of a workday? Not too many. In general, a working American is busy during the same hours other businesses and services are open. When people need to call a company for scheduling, ordering, etc. purposes, they are normally calling after the normal 9am-5pm workdays. Companies that are closed after these hours tend to lean towards choosing voicemail to take their phone calls and messages. Answering services sometimes are the best option for these companies. Making the switch to a 24-hour answering service can be the best decision to bring in more money and raise customer satisfaction. After a long day at work, it is refreshing to hear a live voice on the other end of the phone. No one wants to be making an important order or delivering an important message to a voicemail machine. There is a fear that the message will get lost, not delivered on time, or relayed to the wrong person. Twenty-four-hour answering services are accurate and keep errorless records of messages and phone calls. If a company is not open, the 24-hour answering service will deliver their messages immediately the next morning. After hours, a 24-hour answering service can be the thing to make your company rise above the rest.

Considering the term "24-hour," some people forget about the advantages of this answering service during the day. Many people think about and focus on its advantages in the nighttime and closed hours. There are still countless advantages to using a 24-hour call answering service that take place during the day. No one likes to be making a phone call and get connected to the wrong line! During the normal work hours, a 24-hour answering service provides all of the services a company needs. They are a call center, a message sender, and a call connecter. Twenty-four-hour answering services are a strategic move made by many companies to save payroll and increase revenue. Along with these financial advantages, customer satisfaction will be up, so they will be making more money from their happy consumers. Appointments and meetings will be set on time and all messages will be delivered in a timely fashion with the use of a 24-hour answering service.

Jane from Rhode Island is the head of the communications department in a marketing firm. She had been wasting payroll on hiring employees to answer phone calls and deliver messages for years. As the company expanded, she continually needed to hire more workers. The money being spent by the company was ridiculous and needed to be cut back. These people were not available 24-hours a day, so she decided to switch to voicemail. This system seemed to work for a while, but she realized that her callers and consumers were not calling as often. Their satisfaction with the company was down because they felt their calls and messages were impersonal, and some messages were even getting lost and never delivered. After one of her coworkers missed a very important sales meeting because he had never received the message about it, she decided the voicemail had to do. After looking around at her options, she made the decision to go with a 24-hour answering service. Although she was hesitant at first to have people who do not work in the company answering their calls, she was reassured when one of their devoted sales representatives called Jane to tell her how pleasing and reassuring it was to talk to the live voice from the 24-hour answering service. He felt he was really being heard, and this satisfied Jane. Since the department has made the change to use a 24-hour answering service, the company has had its largest increase of profit ever.