How Businesses Can Benefit by Attaining an ISO 20000 Certification

With the competition becoming fiercer in the arena of IT adoption and infrastructure, it has become more important than ever to have a robust IT service management (ITSM) framework, and the best practice to ensure that you do is having your organization ISO 20000 certified. While embarking on the route to achieve an ISO 20000 certification, you get the scope to align to the global best practices of IT service management and improve your overall performance.

How the ISO 2000 Standard Can Help Your Business

An ISO 20000 accreditation helps you to develop a solid framework for assessing and demonstrating the potential of your business in meeting varied customer requirements effectively via implementing a highly functional IT system. It also helps your organization to achieve a competitive edge as it exhibits the high quality and reliability of your services.

Here we have listed some of the most exciting potential benefits of getting your organization ISO 20000 accredited.

Gaining Credibility and Competitiveness in the Market

The globally acknowledged standard for ITSM helps in upgrading the managerial practices while adhering to the ISO guidelines. This in turn can aid in improving the credibility and reputation of your company. By refining the internal processes and operations of the organization, you can gain a competitive advantage in the market and also gain enhanced trust from your suppliers and partners.

Enhancing Customer Satisfaction

Successful implementation of ISO 20000 helps organizations to have full-fledged control over the IT service delivery processes and efficient fulfillment of Service Legal Agreement (SLA) targets. This results in increasing the efficiency level of the service management team and your overall organization. Since all the points are being thoroughly tested before documenting a problem management process, it promotes increased customer trust and satisfaction further. Having a well-documented procedure helps the employees to operate with a higher level of accuracy while meeting the customer requirements.

Maintaining Compliance with Global Standards

As you dive deeper into how to achieve ISO certification and what its benefits are, you will be able to see that the ISO accreditation can help you establish a robust framework for proper evaluation of your IT system while ensuring that you can meet all the customer requirements with precision. It compels you to adhere with all the legal compliances related to ITSM so that your IT infrastructure can stay free from vulnerabilities or security hacks. Having an ISO 20000 accreditation emphasizes the fact that your organizational IT processes comply with all the federal rules of IT governance and thus demonstrate a responsible brand image.

Promoting Benchmark and Continual Improvement

ISO 20000 implementation helps you restructure and upgrade the organizational setup and allows you to compare the processes, products, and services with other key market players. Thus, complying with the ISO standards helps you foster continual improvement which serves as the key to ensure that your IT services and Services Management system gets monitored, reviewed, and measured regularly. It drives your organization to perform better over time thereby delivering improved efficiency and performance.

Promoting Overall Productivity

Getting an ISO 20000 standard means your IT service team has in-depth understanding on standard operating procedures, process controls, accountability, troubleshooting, and transparency required within the IT work framework. This level of extensive agility can help companies, especially small and medium-sized enterprises, to derive the best results by enhancing employee productivity. On the other hand, large corporations are already expected to have a systematic, robust IT service management system in place and getting an ISO 20000 accreditation can further help in streamlining the legacy systems to increase its efficiency level.

Types of Organizations that Should Consider an ISO 20000 Certification

• Service providers to demonstrate the capabilities of their IT system to suppliers and clients for executing or acquiring big-scale IT projects
• Organizations that serve as a reliable supplier for all their customers, service providers along with other stakeholders
• Organizations belonging to the IT sector that are willing to upgrade their IT service quality, improve productivity, and minimize expenses
• IT service providers with the intent to review and measure their system operations and service management procedures
• Organizations to demonstrate all their IT quality standards and system compliance to their clients and achieve high-value project tenders
• IT professionals such as IT service engineers or IT consultants to upgrade their skillset

Key Takeaway

The perks of ISO 20000 certification are related to both the operational and business ends of an organization. What it promotes is business excellence within the organization with the potential to  result in increased customers, market share, and revenue. Thus, you should always look for skilled consultation of compliance experts to undergo all the intrinsic aspects of the process and ensure that it brings overall efficiency to the organization.