How Outsourcing Your Contact Management Process Saves Time & Money

Results-oriented call center managers have plenty of issues to handle on a daily basis. From staffing concerns to customer service to call center platform performance, there’s no shortage of concerns to address – and to ensure their call centers run like clockwork.

It’s no surprise that all these performance metrics and KPIs are inwardly-focused…after all, these are things any call center can control.

But for many companies, the key to improving contact platform management processes is actually found OUTSIDE their organization. In other words, outsourcing offers plenty of benefits for any call center concerned about saving time and money – all while ensuring top-notch client communication and customer service.

Expert, Outsourced Customer Service = Optimal Productivity 

Regardless of the industry or business sector, call centers devote a large chunk of time to customer service. But what if your contact center had a reliable, ready-to-deploy customer service structure to handle all the tasks associated with delivering exceptional customer service?

For one thing, your inbound call centers could focus more on building critical front-end relationships with your clients, from products & services to things like reservations and more.

Deciding to outsource customer service is a big step for any call center. The main goal of customer service is 100% client satisfaction, and relinquishing ownership of this function comes with its share of challenges.

But with a trusted partner like TeleDirect in your corner, we ensure your customer service metrics exceed expectations, thanks to our customized, turnkey communication solutions. It’s all about aligning your primary goals with your outsourcing provider. TeleDirect’s proven business process outsourcing (BPO) services, including customer service, deliver each and every time. To cite just one example, our client retention platform keeps long-term customers, all while helping you prospect for promising – and eventually profitable – business relationships.

Reduced Business Expenses and a Boost to Your Bottom Line: Why Outsourcing Your Call Center Customer Service Makes Sense 

An effective, intuitive outsourced call center program inevitably improves revenue streams. One company recently made the decision to outsource their customer service management and enjoyed a tenfold increase in sales, not to mention exponential improvements in sales leads and lead cost structure.

Aside from the pure productivity aspect, outsourcing your call center management process has the added advantage of minimal expense to your business or non-profit.

How does your call center save money by outsourcing?

• No need for employee workstations. Computers, office equipment, and associated support services for on-site agents… all negatively impact your expense margins. With call center management outsourced, customer service is affordable – and efficient!
• Streamlined services. Don’t overlook the “hit the ground running” factor in a professional, reliable outsourced call center. When you have well-trained agents at your disposal – one of the core offerings of TeleDirect’s contact center platform – you can still manage all of your customer communication needs.
• Reduce average handle time. Another big benefit of outsourced customer service is improved call handle time. For your clients, the front-line of your customer satisfaction KPIs starts with professional, on-point agents to answer questions, provide information, set appointments, and more. When your average handling time is too long, you’re missing out on profits simply because your call center has to dedicate unnecessary time to customer service instead of other profit-dependent tasks. Your customers know when you don’t have a game plan in place to handle calls and other customer service tasks. With reduced average handle time, your customer service metrics immediately improve!
• Timely, actionable intelligence. Wouldn’t it be great to build market research into your call center customer service architecture? With TeleDirect, we’re able to give you up-to-date, valuable industry & sector data, enabling your enterprise to make the best possible decisions moving forward. 

Discover the Time-Saving, Cost-Reducing Benefits of Outsourced Customer Service: Contact TeleDirect Today! 

TeleDirect’s outsourced call center management service gives you flexibility and powerful, customized applications to take back control of your client communication requirements – all while reducing average call handling time in the process.

To get your contact center back on track, or if you need a start-from-scratch solution today, fill out our customer contact form, and our customer service consultants will get back to you ASAP. You can also reach us directly by calling (800) 776-1081. Thanks for considering TeleDirect for your outsourced call center management!