When you are moving from one place to other, you will expect safe and sound move but loss or damage is another part of the move and you need to know some rules and regulations regarding damage.
For that purpose you have to deal with your removal company, when you have been filling the removal form there must be clause related loss or damage, in case of any loss or damage you just need to know read that form and follow the rules and conditions mentioned in the form. First of all you have to complete the inventory condition report when the uplift takes place and then need to show the report in case of damage or loss.
Importance of Inventory Condition Report (ICR)
The removal company completes the inventory condition report (ICR) as the uplift takes place:
· The removal company will apply a numbered or marked sticker to each furniture item and carton. This number is then noted against the furniture piece or carton on the inventory condition report (ICR).
· The inventory condition report (ICR) will describe and note the condition of each stuff or item being moved.
· The removal company will also number boxes or cartons and provide a general description of the contents on the body of carton or box.
· If you have an agreement of a partial unpack at delivery, the inventory condition report (ICR) will identify separately the boxes or cartons containing damage items. At delivery those boxes listed as breakable will be unpacked by the house removal companies with the remainder of the boxes to be unpacked by you.
· The inventory condition report (ICR) will show cartons uplifted by room, where it’s been written clearly whether they are packed by removal company (PBR) or packed by owner (PBO).
· Any damage to your residence or surrounding property caused by the removal company should be recorded on the inventory condition report (ICR) and signed for by the removal company.
Manage Notice of Loss or Damage
· Confirm the receipt of your Notice of Damage or Loss to you in writing.
· Contact you after the receipt of your Notice of Damage or Loss to discuss resolving the damage.
· Make sure they will keep you informed about progress of repairing, replacement and compensation of your damage.
· At the conclusion ensure they will contact you to inform about the clauses or elements of notice are resolved.
We will manage the process of making good the loss or damage and will, where possible, provide recommended repairers and suppliers.
To lodge a Notice of Loss or Damage:
1. The preferred method is to lodge your notice of loss or damage online through the form was given in at their website. When logged in to the website homepage, locate the move from which the loss or damage has occurred in the “past relocations” section (located at the bottom of the page) and click the “report loss or damage” link.
2. Post or use fax machine to send your notice of loss or damage form (which can be found in the back of this relocation guide or can be downloaded from the website.
When you have decided to hire moving company for your removal then make sure to get free quotes of removal companies, it will help you select the best moving companyon the basis of flexible quotes you have.
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