Is Your Team Hiding Behind Masks?

Jan 20
04:49

2025

Cheryl Mann

Cheryl Mann

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Many teams struggle with open communication, often hiding behind "masks" to avoid conflict or discomfort. This behavior can hinder team performance and growth. Understanding why this happens and how to foster genuine dialogue can transform team dynamics.

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The Concept of Team Masks

  • Definition: Team members often hide their true thoughts and feelings,Is Your Team Hiding Behind Masks? Articles fearing conflict or a culture that discourages honesty.
  • Causes:
    • Fear of conflict
    • Organizational culture that prefers "sugar-coating"
    • Lack of trust or safety in expressing true opinions

Halloween vs. Everyday Masks

  • Halloween: A time for fun disguises.
  • Workplace: Masks are metaphorical, used to hide true feelings and thoughts.

Real vs. Masked Dialogue

Real Dialogue

  • Characteristics:

    • Open and honest communication
    • Safe space for diverse opinions
    • Encourages robust discussions
  • Benefits:

    • Builds trust and respect
    • Enhances team performance
    • Fosters sustainable team dynamics

Masked Dialogue

  • Characteristics:

    • Avoidance of true feelings
    • Superficial communication
    • Fear of conflict
  • Drawbacks:

    • Hinders team performance
    • Limits growth and innovation
    • Creates unsustainable team dynamics

Building a High-Performing Team

Steps to Encourage Real Dialogue

  1. Create Team Agreements:

    • Establish clear communication guidelines.
    • Ensure all team members participate in creating these agreements.
  2. Foster a Safe Environment:

    • Encourage open discussions.
    • Address conflicts constructively.
  3. Regularly Review and Update Agreements:

    • Keep agreements visible and accessible.
    • Regularly revisit and revise as needed.

Examples of Successful Implementation

  • Rancho Cordova Team: Created a poster of their agreements, signed by all members, and displayed prominently.
  • Burlingame Team: Reads agreements before meetings and imposes fines for breaches.

Overcoming Obstacles

  • Identify Barriers:

    • Lack of skills in conflict resolution
    • Fear of repercussions
  • Solutions:

    • Provide training in conflict resolution.
    • Encourage a culture of feedback and growth.

Conclusion

Teams that embrace real dialogue and shed their masks are more likely to succeed and sustain their performance. By creating a culture of openness and trust, teams can navigate conflicts effectively and achieve their goals.

Additional Resources

Interesting Stats

  • 70% of employees feel disengaged at work due to poor communication (Gallup).
  • Teams with high trust levels outperform others by 50% (Harvard Business Review).

By addressing these issues, teams can unlock their full potential and create a more dynamic and effective work environment.