Save Your Business Money and Time with Screen Sharing Software

As the saying goes, time is of the essence. This saying is never more true than when you are dealing with unhappy customers online. In this era of instant gratification and high speed internet, customers do not want to wait around to get their issues resolved; thus companies cannot afford to take too much time to fix a customer's problem.  

Enter screen sharing software. This beautiful innovation allows your agents to share a screen with customers, allowing them to view the same thing at the same time. A company that invests in high quality, tested visual engagement software—as opposed to free, potentially unsecured versions like Skype—can see real benefits, including fewer callbacks and faster calls.  

Clear Instructions Result in Fewer Callbacks

When a customer is frustrated and goes to your support center for help, they need help or instructions to resolve their issue. Using screen sharing software, your agent can give crystal clear instructions to your customer because they are literally seeing the exact same thing.  

Show Don't Tell

The old piece of writing advice, "show don't tell" translates really well into solving customer problems. By sharing a screen, your agent can show the customer exactly where to go, what to look at, or where they went wrong on the customer's own screen.  

Showing the customer the way to effectively use your website or solve his or her problem results in fewer customer calls overall. Indeed, companies that use visual engagement software report a reduction in their return calls by a full 10%.  

H2 Easier Calls Are Faster Calls

Call time is a huge factor for customer support agents to consider. Customers do not want to be on the phone for very long, and they are likely to hang up if they do not feel like their problems are being solved fast enough.  

H3 Instant Problem Resolution

Using software programs that allow you to connect directly with your customers help you solve their problems instantly. Because the agent and customer are on the same page, literally, the agent can immediately give instructions for how to help the customer.  

Viewing the same screen does away with the annoying and time consuming "questions game" that agents play with customers: "What do you see? Can you click on this? What happens if you click on that?" And so on. Getting rid of this whole process makes call time as much as 14% faster.  

H2 Unhappy Customers Become Happy Customers

All the factors above lead to turning unhappy customers into happy ones. A happy customer is a loyal customer, and loyal customers bring in a lot of money regardless of your industry. Screen sharing software can make a huge difference in your customer's experience.   

Customers are extremely more likely to revisit a company that uses live engagement services. In fact, 62% of customers said that they would return to spend money with a company that uses screen sharing, and 44% said that visual engagement is one of the most important features that a company can use.  

Simply put, no company can afford to put their faith in a system that does not visually engage the customer. Save your company money and your customers time by investing in a reputable, tested, and proven screen sharing software, such as what is provided by Glance.