If you’re displeased with your existing freight forwarding company, then it may be a good idea to switch over to a new one that can better accommodate your business needs. To ensure that you aren’t making a rash decision that could ultimately do more harm than good, here’s a list of top signs that you may need to switch to a new freight forwarding company.
Remember, freight forwarding service providers (Brisbane, Sydney, Melbourne) play a critical role in the functioning of your business, so it’s imperative that you take all the time necessary to research potential replacements to give yourself the best chance of moving to the right company. Failing to find the right replacement or simply choosing to remain with a freight forwarder that is routinely making costly mistakes, is a hindrance to your business.
1) Lacklustre customer support
No matter what industry you’re in, first class customer support is essential. As a business owner, you understand the importance of high quality customer care and have every right to expect impeccable service from your freight forwarding company as well. If their service unsatisfactory, then it stands to reason that other key aspects of their business is lacking as well. If your freight forwarder is unable to cultivate relationships with their customers, then it makes difficult to reach out to them when you are in need of their assistance. If don’t believe that your freight forwarder’s customer care is up to scratch, then it may be time to consider taking your business elsewhere.
2) Business expansion
As your business expands, your requirements can drastically change. When you first started out, you may have been able to organise your deliveries by yourself and manage the freight services (air freight and ocean freight), particularly if all deliveries were to domestic locations. But as the scope and complexities of your business change, perhaps you’ve discovered that your existing freight forwarding company is struggling to cope with demands.
If your business now requires orders to be sent to overseas locations, it’s crucial that your freight forwarding company has a sufficient network of contacts in place to ensure the safe and smooth delivery of inventory to their final destination. They must be able to handle all customs related requirements and be able to carefully manage your shipments, when in transit or in storage, through their various 3PL warehousing services.
3) Supply Chain Technology
Modern technology is critical to the function, profitability and success of all freight forwarding establishments. One of the best features of contemporary freight forwarding companies, is the ability to track and trace your shipments. This enables you to view the status and whereabouts of your shipments at any given time. If your existing freight forwarder is relying on outdated tech and doesn’t offer this feature, then you need to seek out an alternative that does.
Technology plays a fundamental role in all supply chain operations. Through its use, it’s much harder for your inventory to become lost and you will always know when your shipment arrives at its intended location.
4) Poor communication
As a business owner, it’s essential that you are able to get in touch with your freight forwarding company and quickly resolve any issue you may be having with one of your shipments. If you need to make an urgent request, it’s important that somebody is able to action this as soon as possible. If they’re unable to, then it’d be wise to consider a different freight forwarder. All reputable establishments will respond to your calls and emails in a timely fashion.
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