Smart Transcription – Detect Compliance Issues Quickly

It has also proved to be one of the fastest growing segments of the contact center technology market. With new technologies, such as SmartTranscript, contact centers can create better customer experiences.

Organizations have been engaged in customer excellence by capturing VOC to gain customer insights. Hence, have decided to have straight-forward, flexible and budget-friendly approach

Top 5 Benefits of SmartTranscript                    

1. Compliance in Insurance Industry – Automating manual Transcription process of converting sales calls into transcripts, proving it to be significantly cost effective
2. Overcoming Competitive Risks – Customer interactions are almost 100% analyzed and transcribed to gather more detailed and accurate information which in return help to lower down the competitive risk
3. Compliance Issues can be Noticed Quickly – Smooth monitoring of calls which further helps in conducting more audits for effective response/recommendations which in return provide Progressive Metric
4. Promising Results in No Time – Instead of spending several hours listening to every single recording, one can now more accurate and easily available data as audio transcriptions which would help in reducing AHT and increasing FCR to avoid customer call repeatedly
5. Prepared for Law Suites and AuditFirms – Having audio transcriptions readily available makes it possible to perform thorough audits and court hearings.

Uses of SmartTranscript

1. Business Purpose – Easily and readily available transcription for conferencing and meetings
2. Contact Centers – Providing accurate transcripts to coach the team members and capturing VOC for an effective FCR
3. Education Sector – For fast and easy lectures
4. Medical Areas – Provide accurate remedies to the critical patient

To Conclude, “SmartTranscript” will become one of the vital parts of every organization which will provide fastest and accurate speech to text transcription, converting thousands of call recordings into text.