We're surrounded by examples of great, & not-so-great, teamwork. True teamwork takes time & a willingness to contribute to greater good of the team. You too are a part of a variety of teams. How well you work together tells how successful you are. Are you teaming with success?
Among the hallmarks of effective teams, whether in sales or service environments:
• A shared vision of the mission of the team and its goals
• Willingness to meld one's individual talents for the betterment of the team
• Clear communication in both directions: between team leader and team members, and amongst members themselves
• Ample appreciation of individual differences within one's team
• Recognition and reward of team members for their efforts
I have chaired boards of directors, coached basketball teams domestically and internationally, and managed talented and not so talented groups within and beyond high-tech. I know from experience that lines of authority alone do not guarantee dedication, loyalty and a shared sense of team play. Similarly, I have been a member of functional and dysfunctional teams and have seen first-hand that talent alone doesn't guarantee success. Successful teams are about a coming together of talent, a melding of minds and mindsets, and an ability to focus on the big picture. Team members seek the following:
• To be heard
• To feel important
• To be valued, appreciated and recognized
• An opportunity to express individuality
These can all occur on well-led teams, without sacrificing the team spirit. It’s a mistake to believe that the best team leaders treat everyone the same way. Realistically, not everyone wants nor needs to be treated the same way. Whether in sales or service situations, many team members are self-motivated. They are self-starters who want the keys to the car and then ask that you step away from the curb. Other team members want and need reassurance, support and a little hand-holding. Neither is right nor wrong. But each excels when treated the way they most want to be treated.
Team leaders should strive to achieve the following:
• A clear vision of the team’s goals and objectives that they consistently articulate
• Appreciation of who each team member is and how to relate to them: personality, temperament, strengths and weaknesses and style
• Cohesion through regular communication
• Support for each team member
• Recognition for members’ accomplishments and group milestones Teamwork is developed over time. Day by day your team can strengthen itself through experience and the natural relationships that occur over time. With time and attention to these tips, soon your group will be teaming with success!
- Read about Craig's popular interactive presentation Teaming with Success:
http://www.expressionsofexcellence.com/teamingwithsuccess.html
- Download a small PDF file describing Craig's Teaming with Success presentation:
http://www.expressionsofexcellence.com/onesheets/Teambuilding_1Sheet.pdf
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