And for most Filipino workers, this reality serves as a biblical truth as Philippine call centers seemingly pave the way to a good employment opportunity and, perhaps, a brighter tomorrow. There’s no doubt about it, internet communication is the trend of the future.
There’s no doubt about it,
internet communication is the trend of the future. And for most Filipino workers, this reality serves as a biblical truth as Philippine call centers seemingly pave the way to a good employment opportunity and, perhaps, a brighter tomorrow.
From advisories to inquiries to sales verification and technical help, the customer service industry has provided more Filipinos to put better rice on their plates and better job opportunities to land compared to other industries. Even though the customer service industry in the Philippines began only as plain providers of email response and managing services, the trade proved to be a booming one to the point that Philippine call centers grew like wild mushrooms. These call centers have a variety of built-up capacities in the field of customer relations come in the form of technical support, education, customer care, financial services, travel services and other means of providing solutions. This fast, growing process which can accommodate much of the unemployed population in the Philippines is mainly known as Business Process Outsourcing or BPO.
For those Filipino students and job seekers interested in making fast money in the competitive yet rapid growing commerce of BPO, call centers are definitely for you. And what better way to find a good job than knowing the good companies to apply into. Here are some of the top call centers in the Philippines:
Top Philippine Call Centers:
1. Convergys
As one of world’s leading telecommunications provider of billing services and human resources, Convergys is one the top call centers in the Philippines. After starting its operations in the Philippines in 2003, Convergys had opened its major site in Glorietta 5, Makati with 2,041 seats. The company is currently in the Fortune 500 list with $2.7 billion in revenue and has been chosen as a Fortune Most Admired Company for nine years. Convergys has an estimated 75,000 employees in 85 different call centers throughout the United States, Canada, Europe, Latin America, Middle East and Asia.
2. eTelecare Global Solutions
Seizing second on the chart is eTelecare. Outsource service is eTelecare’s main business in different industries like telecommunications, financial services and consumer electronics. It is the first Filipino Ayala-backed call center company offering inbound service and sales programs to Fortune 100 clients. Etelecare ranked third in revenues last 2008 with a whopping 7.9 billion peso on its statistics.
3. Software Venture International (SVI)
SVI is another top shot in the BPO scene. In service for 20 years, the company is a leading supplier of Business Solutions Development and IT consulting and had already developed business solutions worldwide in the fields of healthcare, pharmaceuticals, transportation, banking and insurance, manufacturing and energy.
4. Aegis People Support
With 5.7 billion in revenue back in 2008, Aegis became one of the most famous and fastest BPO company in the country focusing on the field of telecommunications, healthcare, insurance, travel, banking and finance. It was only in recent years that Aegis merged with People Support. The corporation has more than 5,000 seats divided among their eight Philippine headquarters. Aegis provides interactive and back-office services to many Fortune 500 companies.
5. Teleperformance
Banking on six contact centers with over 7,000 seats, Teleperformance is another great BPO company to apply for which provides back-office support, technical support, automation solutions and customer care in the aspects of telecommunications, finance, travel, insurance and business-to-business among others. The company currently provides 83,000 workstations in 270 contact centers across 50 countries worldwide.
With over a million Filipinos employed in the BPO scene, Philippine call centers are slowly solving problems for people who are in need of employment and job opportunities. Perhaps, the Philippine call center industry is a contemporary cure for unemployment what may also rake high salaries for those who come to know the business well enough to manage other people. #
