What are the Features of Cloud PBX Services?

Cloud PBX is Internet-based voice and data communications where telecommunication applications, switching and storage are hosted by an outside service provider. Earlier, these services were applicable only for data, but with the emergence of VoIP (Voice over Internet Protocol), voice had become a key part of cloud communication services.

The service providers utilize servers that they own and maintain and operate giving their clients access to the "cloud". As clients pay only for services or applications they use, they obviously have a truly cost-effective communications facility, without all the bother associated with traditional phone systems.

It is found that that a Cloud-based platform can be just as effective as a software-based platform, but costing considerably less. Cloud communications has become attractive because the Cloud can be an effective platform for voice, data and video. Business enterprises understand that an efficient phone system can make a big difference to their businesses and Cloud PBX provides the required efficiency at an affordable cost.

As the Cloud PBX service provider is responsible for the maintenance of your Cloud PBX system, you and your employees can focus on your business and increase productivity. You can enjoy all the traditional telephone features with the Cloud PBX service such as Caller ID, Voicemail and call routing. In fact, there are several additional features to a Cloud PBX absent in a regular telephone.

One chief feature of Cloud PBX is scalability. This means that your Cloud PBX system will not limit how many lines you have. You can buy the number of lines you need now and keep adding lines as your business expands. You need not install additional wiring to add another phone line with a Cloud PBX system.

Cloud PBX is lot more flexible. As the whole system operates through the internet, you can have a telephone connected to the Cloud PBX without geographic limitations. This means the Cloud PBX can connect employees in different states while all can be covered in the same system.

Some of the other features of Cloud PBX will include improved voicemail, call forward, Fax-mail, call-screening and daily phone reports. These phone reports can be highly helpful to evolve the right marketing techniques.

With Cloud PBX, long-distance phone calls are cheaper because the phone calls are done via internet, transferring voice data digitally. This can open up more of a global market for many businesses. Besides, your employees can be located anywhere and still be able to communicate as a team through Cloud PBX phone services in an economical way.

What businesses will find most useful with Cloud PBX system is the mobility factor. Even if you or your employees travel for business, you will not miss any of your business calls. You can automatically have the Cloud PBX system call your cell phone, or other phones through the computer while only needing one number. But you must bear in mind that for a Cloud PBX system to work efficiently and for you to avail all the features and functionalities, you must have a high speed internet connection.

The three salient features of Cloud PBX are:

• Cost savings - It is a well known fact that PBX hardware is costly to buy, upgrade and maintain. With Cloud PBX, you pay only a flat monthly fee and no other investment or operational expenses.


• Time savings - Additions, alterations and deletions to the system are tedious and time-consuming process with PBX hardware. Cloud PBX enables you do that through a friendly web interface.


• Scalability - You can add easily channels as your business grows without having to rewire.