Something you have to know about ArcheAge: Unchained

The following policy details the regulations around the simultaneous access of more than one account in ArcheAge: Unchained. It addresses players' stance on multi-clienting, multi-boxing, using virtual machines, client management software, operating system emulators, streaming services, and similar topics. This policy is necessary to preserve a fair play environment and disrupt alternate character abuse. It does not supersede trion's governing Terms of Service or End-User License Agreement and is enforced by their game integrity support team.

ArcheAge: Unchained the Rule of Three

The number of accounts per player is limited to a maximum of three for ArcheAge: Unchained. Each account begins with two available character slots and may ultimately contain up to six character slots (additional character slots not available at release). The Rule of Three applies singularly to each member of a household, or shared access space such as a school or PC Café.

ArcheAge: Unchained Operation System Emulators

The game company permits the use of Operating System Emulators for the single purpose of running the ArcheAge: Unchained game client on an OS that is otherwise unsupported. All sections of this policy must be observed in conjunction with this ruling.

ArcheAge: Unchained Streaming Services

Using a streaming service to play ArcheAge: Unchained is not permitted at this time. This ruling is subject to change in the future depending on if Trion officially recognizes or support such a service.

ArcheAge: Unchained VPNs and Ping Optimizers

Tunneling services used with the intent to mitigate unusually high ping times resulting from accessing the service from a distant region are permitted for use on a personal risk basis but are not officially supported.

Virtual Machines and Client Management Software

Applications used to create a contained or replicated environment to run the ArcheAge: Unchained game client are not permitted. This includes using remote access protocol to manage multiple game clients across multiple PCs from a main PC.

ArcheAge: Unchained Detections, Violations and Disciplinary Action

Customers who violate any aspect of this policy are subject to immediate disciplinary action up to or including the permanent termination of account access. A Zero Tolerance approach to the abuse of these regulations is in effect. Offenders will be identified based on trending interaction from alternate accounts when interacting with the main account (or vice versa). Disciplinary action administered will be managed on a case-by-case basis. Any attempt to circumvent the intent of the policy will be considered the same as an overt infraction. Trion will absolutely act against edge cases and ignorance is no excuse.

ArcheAge: Unchained Multi-Clienting vs. Multi-Boxing

Running multiple ArcheAge: Unchained clients on the same PC (Multi-Clienting) is prohibited and is inherently prevented by our client security software: Easy-Anti Cheat (EAC). All players must access the game client through a sanctioned launchpad method (such as Glyph or Steam) and must always adhere to EAC protocol. Playing ArcheAge: Unchained on multiple PCs simultaneously is permitted if all characters are maintained by active player inputs and are not automated by any means other than what is available within normal gameplay (ex. the /follow command). The use of third party programs, macros, or similar utilities is strictly prohibited. ArcheAge: Unchained may be played simultaneously on the same PC with the Legacy version of ArcheAge. A player may absolutely log out of one account and onto a secondary or tertiary account singularly played on the same PC.

ArcheAge: Unchained Keyboard and Mouse Software Emulators and Hardware Switches

Trion does not support the use of third party software that emulates or replicates keyboard inputs or mouse clicks. Hardware switches used to swap the use of a keyboard and mouse to multiple devices are allowed if they only control one PC at a time.

ArcheAge: Unchained Commitment to Transparency

Unrelated to the Multi-Account Policy, but as a key pillar of delivering ArcheAge: Unchained, is the company commitment to transparency and providing justification about Trion approach. Throughout the history of ArcheAge in the North American and European regions, the game company had various stances on all topics discussed in this policy. Originally, with the release of the product in 2014, an application known as Hackshield prevented multi-clienting at a very basic level. When the client security application was sunset in 2015, Trion made a change to allow multi-clienting with no restriction on alternate account ownership. This led to a volatile situation on the Legacy service that permitted players to run upwards of a dozen characters simultaneously. The largest historical abuse cases include the simultaneous (and illicitly automated) play of up to 50 characters.

While multi-account play may be common in other online games, it can be extraordinarily abusive in ArcheAge: Unchained due to the time-managed progression systems (like Labor regeneration) when combined with the player driven—and mostly tradable—in-game economy. Multi-boxing is ultimately permitted due to the physical requirements to play the game and the limitations on how many accounts can be simultaneously managed. Multi-clienting is not supported due to the ease at which multiple characters can be played.

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