Nowadays e-commerce has become trendier to start a business online or to run an online marketplace. In 2017, Ecommerce hit around $2.3 trillion in sales and according to a Statistics report, in 2021 it is expected to hit $4.5 trillion. In e-commerce business, it’s important to build a relationship with customers with the B2B, B2C and Online Marketplace Models.
There are several sectors where an eCommerce entrepreneur may need support services as follows:
Supplier Management
Supplier, who sends the products from a manufacturer, plays a key role in this business as in the dropship model he is the authorized person to send the product directly to the customer and in the TBA model also he is the person who reinforces inventory stock. So, choosing the right supplier with good contact, verified sale history, and business rank, cooperation, original product, and price negotiation gives the business good support.
Product Research & Listing Management with Q/C
Finding a product with its usages, uniqueness, rating, durability, cost price for profitability and good production rate gives profit in business. These products have to found out by researching and listed in the business account with proper title, description, tags, images, variations, and competitive prices to be popular in web search.
Marketplace Account Management
If the business in the marketplace, the account has to be managed with ultimate parameters of the marketplace with proper customer service, proper inventory management, proper listing guidelines and also with regular communication with the marketplace management.
Customer Support
Humble but strong customer support with every possible kind of assistance with the best possible solution plays an important role. Good Customer Support always can pull up business good faith.
