Online Grocery Store Delhi - Food Shopping Online

What consumer is the big difference in perception between a physical store and a pure online grocery Store? I myself regularly buy products online; I appreciate it very much if you're in a store a pleasant way by friendly staff on relevant personal way helped. The staff can give you a sense of personal appreciation and human touch, which makes shopping enjoyable, even for online food shopping.

However, the online customer experience is far behind the customer experience in a good retail store.

Unfortunately, the reality is often different, and most of the current food shopping stores cannot provide such an experience to me. The majority of the interaction between staff and consumers are generally quite superficial, and often uninterested 'on autopilot. Consequently, many shop visits provide no relationship between retail and consumer.

How different this is online. Online food shopping you will get plenty of product information and a lack of help and advice. Getting advice now often requires extra effort from the customer. In the online shop is in fact not asked, "Can I help you?" The customer is often reactive decorated and gives advice only when the customer has taken the trouble to it, often far buried, phone number to find and call.

That avoid customer contact, considering a customer service as a cost and send self service is curious because:

Usually I have a completely different online experience than I in the store of the same retailer experience, or with the digital service from other (online) retailers. These digital experiences have adjusted my expectations and raised the bar.

Another peculiarity is that the merchant determines how the customer must get in touch.

The key question is: what drives people to go to a grocery store? What makes food shopping more than just beautifully dressed warehouses "where consumers their products picking? It is much easier to search out products, compare and buy through digital channels - it's comfortable (you do not need the door), is delivered quickly and at a lower price! More stores will have to do their best to be a "magnet" to consumers, with renewed servicing and inspiring experiences.

The role of a salesman in the store can be acquired online through the contact center. Remember: you are not only focused on the reactive after-sales questions, but focus also on the 45 percent who dropped out due to lack of service.

Multiple contact channels to provide active and visible and not to stop your phone away and after 24 hours respond to e-mail. Chat and social media should not be missed.