How to Build a Fast-Food Restaurant Self-Service Ordering Kiosk and Payment System

Long wait times and long lines can make restaurants unbearable. To address these challenges, some restaurants use self-service food ordering kiosks. While working on one of our recent projects, Can Tho, we gained invaluable knowledge about how to build a self-ordering kiosk system.

If you’re a restaurant owner looking into automating ordering and payments through a self-service ordering kiosk, you’re in the right place. Read on to discover the technology stack behind touchscreen ordering kiosks, the milestones of developing one, how they work, and when to choose custom development over off-the-shelf solutions.

The story of the Can Tho kiosk began when Damien Toulouse, the owner of Can Tho, a Vietnamese restaurant in Brussels, started thinking about how to reduce the long lines in his restaurant. As he was looking for a solution, he noticed how McDonald’s implemented self-service food ordering kiosks and thought that maybe such kiosks could be a solution for his problem too.

To build a self-ordering kiosk, Damien and his team started with defining their customers’ needs and the core value of their service.

Steelkiwi advice: To build a product, first start with defining your core value and target customers. You need to understand their pains and needs and how you can address them with your solution. Everything else  UX strategy, UI design, and functionality  should be built based on your core value.

To visualize and systematize your core value proposition, you can benefit from a value proposition canvas. It consists of two parts: a value proposition map and a customer profile, each consisting of three building blocks. Begin with the customer profile and then move to the value proposition part.

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