What to Ask Your Potential Septic Tank Cleaning Contractor

When you think of your septic system, the first word that comes into your head probably isn’t nice. But, your septic system is just that — delicate and vital. So when it comes to working with a septic system contractor on repairs and maintenance, finding the right company for the job is essential.

So, we have taken our decades of knowledge working on septic systems to create a list of questions you should be asking your septic tank cleaning companies. You wouldn’t pick anyone off the street and ask them to fix your car or ask them for medical advice. The same goes for your septic system. Taking the time to ask potential septic system contractors a few questions can save you headaches down the road.

How long have you been operating in the area?

Before hiring, it would be a great time to determine how many years the septic company has been in operation. If the answer is one week, you may want to find a more experienced septic team.

Further, please find out how long they have been operating in your area. With the US having different geological regions, you want a septic system contractor familiar with your local area’s individual needs when it comes to installing a septic system. From soil types to rain levels, to topography, to local regulations — these are all things you want to verify your septic contractor is familiar and comfortable with.

Are you licensed and insured?

With improperly installed and working septic systems creating havoc on your local environment and water tables, septic companies should have licenses before operating to verify they are up-to-date on your area’s laws. Because of this, never let an unlicensed septic system contractor touch your system!
And while you’re at it, ask if they are insured. This shows the septic firm’s dedication to protecting costs and themselves should injury or damage occur while on the job.

Who will be performing the work on my septic system?

Believe it or not, some septic tank cleaning companies will outsource their work. Why? Often they will find a less experienced and cheaper technician to perform the work, pocketing the difference. It is unfortunate. Verify with your potential septic company that all work and repairs will be done by someone who works for the company directly and thus licensed and insured with knowledge of the area.

What’s the process for the needed septic repairs or maintenance?

You are hiring a septic system company because you are no expert. And that’s smart! But, it pays to ask a few questions about the process to get a general understanding. How long does the repair or service typically take? Will you be digging up any of the yards to gain access to the system? What pieces do you intend on replacing or repairing? Take note of how your septic contractor answers. Do they take the time to answer all your questions, making you feel heard and validated? If so, great! If not, perhaps shop around and see if you can find a more patient and understanding septic system contractor.