Are You Listening to What Your Customers Are Saying Online?

http://annettapowellonline.com - With the rise of social media websites, the voice of clients and customers are also becoming more transparent. They tend to be more and demanding and their expectations are skyrocketing. As a business owner, you certainly have to do something about this. You must be listening and be ready to respond quickly!

Take note of the following statistics as good points on why you must keep your eyes and ears open on what your customers or clients are saying about your business in social media sites:

• 50% of people login to social networking sites regularly throughout the day

• 43% of people check social networking sites before going to bed, 1 in 5 check when they wake up

• 28% of people have uploaded a picture of a meal they were eating to a social site, this increases to 47% for 18–34 year olds (this is especially relevant if you run a food business)

• 27% of respondents expected a response within 3 days when complaining via a company web site, 1 in 5 expected a response within an hour on Twitter or on Facebook

• 48% of 18 – 34 year olds check Facebook as soon as they wake up

For more information on listening to what your customers are saying online, go to http://annettapowellonline.com .

Take care,

Annetta Powell

Your Professional Success Coach