The effectiveness of this App increases manifolds when integrated with a robust CRM like Salesforce. One such Salesforce SMS App that has helped organizations take their customer communication to the next level is the Smart SMS App
In this internet-driven era, there is no dearth of digital apps used for effective business communication. However, text messaging through SMS (Short Messaging Services) remains one of the most effective modes of communication. Besides offering a great penetration effect and an open rate of around 98 percent, SMS is also a highly cost-effective mode of communication due to its independence from the internet.
The effectiveness of this App increases manifolds when integrated with a robust CRM like Salesforce. One such Salesforce SMS App that has helped organizations take their customer communication to the next level is the Smart SMS App. The App built natively on the Salesforce platform can help users better engage with their customers. By leveraging this App, users have enjoyed increased outreach to target customers by about 200 percent via SMS and MMS.
Since most customers prefer SMS over emails, this App can empower customers with short, crisp, and informative messages rather than long, descriptive emails. Moreover, automated workflows enable a significant increase (around 60%) in the adoption rate. Listed below are some of the considerable benefits of using this App:
Bulk Messaging: By determining the targeted segment of your contacts and queuing up a relevant message, bulk messages can be sent to your targeted audience.
Auto-responders: It is possible to use system-generated triggers to automatically send messages to customers and prospects who have displayed a specific kind of behavior.
Send Personalized Messages: By using contact data, it's possible to personalize the messages to be sent to a prospect or customer using their name, location, or a product owed by them.
Schedule Text Messages: It's possible to schedule messages according to customer time zones and availability by entering the intended recipient's name, date, and time. The message is disbursed automatically to intended recipients on the scheduled date and time.
Final Words:
A CRM integrated SMS App is a powerful addition that allows teams to make the most of existing contacts and reach out to them automated yet personalized. Businesses can expect to witness more texts opened and answered by customers. Customers, instead, will experience greater levels of satisfaction, as they will get to use a channel of their choice that too with a personal touch. To know more about a Salesforce Texting App, it's essential to partner with a reliable service provider.
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