Dish Network is Tops in Customer Service

How many times in your life have you encountered lousy customer service while you were doing business with a retailer or service provider? With out exception it is always a lower level service representative and there is usually no management level representative around to see what is going on.

Sometimes you want to contact a manager and let him or her know what the offending employee is up to, but more often than not, if you are like most people, you finish your business and vow to yourself never to patronize the establishment again.

What if it is a service company such as a TV programming provider and you are committed to an extended service contract and the rude employee is on the phone and miles away out of your reach and you don’t even know their name. This is a common dilemma suffered by cable customers each and every day.

The management at Dish Network has studied customer service and all its ramifications extensively and they came up with some enlightening conclusions on the subject. One thing that was found is that there is a direct correlation between customer service and employee moral and that happy and content employees give better service.

Another thing that was found was that employees that feel that they have a vested interest, rather than just a job at a company tend to also give better customer service. One startling conclusion that was made was that threatening, or punishing employees for giving poor customer service actually only made the problem worse.

So the management at Dish network focused their strategy for excellent customer service at the grass roots and set out to do what it takes to keep their customer service representatives happy and content in their employment positions.

Dish network has one of the best and most generous employee benefit packages in the industry, that is effective in bringing their workers together as one cohesive unit and gives each Dish Network team member a vested interest in the company. The result is that Dish Network has set new standards in the area of over all customer satisfaction and customer complaints are at an all time low when compared with industry competitors.

In fact J.D. Power and associates has recognized Dish Network for their achievements in over all customer satisfaction for the last five years in a row, with consistently high ratings. For years cable service providers had no competition, they literally had the market cornered in TV programming and they logged up a dismal record on customer service.

With the advent of satellite TV programming service and the competition it brings to the table, cable companies have tried to clean up their acts, with varying degrees of success. What cable service providers have encountered is an entrenched mentality and an institutionalized form of negativity as it pertains to employee moral that might take decades to root out.

The visionaries who developed and launched satellite service have all a one time in their lives been cable service customers themselves, prior to satellite service and they took inspiration form the negative experiences they encountered when dealing with their cable service providers. They all brought this inspiration with them, when they launched Dish Network and vowed that Dish Network would set new standards in customer service.