Stay Ahead of the Race by Leveraging Smart SMS App

SMS or short messaging has been around since the ’90s and nothing much has changed since then. Over the decades, with the advent of the internet, several internet messaging apps have popped up, which have revolutionized the way organizations conduct their businesses. However, SMS continues to remain a powerful tool for business communication since SMS messaging is quick, reliable, and cost-effective. 

In fact, SMS as a marketing tool is efficient, simple to set up, and provides a broader reach than any other kind of direct marketing. It also uses an instant and intimate mode of communication that customers prefer. Today, with customer centricity becoming the primary axis around which business success revolves, organizations are striving to automate their processes to ensure better customer engagement. Organizations leveraging robust CRM systems like Salesforce can now integrate texting solutions to provide users with a smart messaging solution that can help them connect and engage with individuals and large audiences.

One such Salesforce SMS app is the Smart SMS app by Girikon, which is built natively on the Salesforce platform. The robust app empowers users to communicate efficiently with customers, allows sales reps to batch text while enables administrators to automate triggered text messages, as well as responses. The app offers both inbound (SMS) and outbound (MMS) capabilities within Salesforce and works equally well in Salesforce Classic and Salesforce Lightning without the need for any additional configuration. 

The app could be easily implemented in your production environment from the Salesforce App Exchange. This one-stop texting solution is unique among its counterparts due to its ability to use the Salesforce Reports to implement Batch SMS. Leveraged by businesses across different industries such as education, hospitality, and more, this robust app has multiple features that can help them make the most of it.

Send Single/Bulk SMS: The app can be leveraged by businesses to send single & bulk SMS/MMS in a batch of 200 with the click of a button from the list view using the Bulk SMS interface.

The SMS scheduler: This feature helps sales reps to set their worries apart by helping them automatically schedule the sending of messages to different customers across different time zones. This could be done by entering and saving the date, time, the number of the recipient, and the SMS template in the Salesforce org. 

SMS History: With this feature, Sales reps can view the status of the messages.

Auto Responses: This feature helps users to set-up Auto Responses so that auto-response can be sent to the customer depending on the feedback received from them. 

To Sum-up: 

Smart SMS app by Girikon is one of the best SMS apps for Salesforce. The robust app is endowed with all important features that can help organizations to better connect with customers in an increasingly competitive business environment.