How to Succeed on the Job

The Importance of Informal Learning

Key Findings from Pfeffer and Sutton

In their comprehensive study, Pfeffer and Sutton surveyed 1,000 employees across various organizations. They discovered that most workplace learning happens "unbudgeted, unplanned, and uncaptured by the organization." This informal learning is essential for understanding the nuances of the workplace that are not covered in formal training sessions or policy manuals.

The Role of Informal Learning

Informal learning includes:

• Interactions with colleagues: Learning through daily interactions and discussions.
• On-the-job experiences: Gaining knowledge by performing tasks and solving problems.
• Casual conversations: Sharing insights and tips around the coffee machine or during breaks.

Statistics on Informal Learning

According to the Association for Talent Development (ATD), informal learning accounts for 70% of workplace learning, while formal training only makes up 10%, and the remaining 20% comes from social learning (ATD, 2016).

Navigating the Workplace

Understanding the Organizational Culture

To succeed in any job, it's crucial to understand the unwritten rules and dynamics of the workplace. This includes:

• Identifying key influencers: Knowing who has the boss's ear and who really runs things.
• Recognizing potential saboteurs: Being aware of colleagues who might undermine your efforts.
• Finding reliable sources of help: Knowing where to go for assistance and support.

Emotional Intelligence (EQ) vs. Intelligence Quotient (IQ)

Emotional intelligence (EQ) often plays a more significant role in career success than IQ. EQ involves:

• Self-awareness: Understanding your emotions and how they affect your work.
• Self-regulation: Managing your emotions and staying in control.
• Social skills: Building strong relationships and networks within the organization.
• Empathy: Understanding and considering the emotions of others.
• Motivation: Staying driven and focused on your goals.

The Impact of EQ on Career Success

Research by TalentSmart found that 90% of top performers have high emotional intelligence, while only 20% of low performers possess high EQ (TalentSmart, 2019). This highlights the importance of developing emotional intelligence to enhance career prospects.

Practical Tips for Leveraging Informal Learning

Stay Engaged and Observant

• Participate in informal discussions: Engage in conversations with colleagues to gain insights and share knowledge.
• Observe workplace dynamics: Pay attention to how things are done and who holds influence.
• Seek feedback: Regularly ask for feedback to improve your performance and understand expectations.

Build a Strong Network

• Connect with key influencers: Build relationships with individuals who can provide guidance and support.
• Join professional groups: Participate in industry-related groups and forums to expand your network.
• Mentorship: Seek out mentors who can offer advice and share their experiences.

Continuous Learning

• Stay updated: Keep abreast of industry trends and developments.
• Attend workshops and seminars: Participate in formal training sessions to complement informal learning.
• Read extensively: Explore books, articles, and research papers related to your field.

Conclusion

Informal learning is a critical component of workplace success. By understanding and leveraging the nuances of informal learning, employees can navigate their careers more effectively and contribute to organizational success. Developing emotional intelligence and building strong networks are essential strategies for thriving in any job.

For more insights on the importance of informal learning and emotional intelligence, you can refer to Harvard Business Review and Forbes.

References

• Pfeffer, J., & Sutton, R. I. (2000). The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action. Harvard Business School Press.
• Association for Talent Development (ATD). (2016). State of the Industry Report.
• TalentSmart. (2019). Emotional Intelligence Statistics.