Johnston ... Customer Support Division has ... big ... to its supply service for original ... parts, making it cheaper, simpler and more ... for ... to purchase
Johnston Sweepers' Customer Support Division has announced big improvements to its supply service for original equipment parts, making it cheaper, simpler and more convenient for customers to purchase spare parts for their Johnston machines.
In future parts ordered for normal delivery - that is, by 5.00 pm the next working day - will be delivered free of charge. VOR (Vehicle Off Road) parts which are needed sooner - 9.00 am, 10.00 am or noon deliveries can be specified as required - will carry a small surcharge.
Prices have also been frozen at 2003 levels on more than two hundred of the most common parts lines.
The changes follow a thorough review of the company's parts supply system, which looked at availability, speed of supply and delivery arrangements and charges for spare parts supporting the company's full range of outdoor sweepers.
To increase availability and speed of service, it will now also be possible to order spares on Saturday for the first time. Parts orders placed with Johnston's Customer Support staff on 08700 603210 between 8.00 am and noon on Saturday should be delivered on the following Monday.
The changes come just as Johnston is about to open a major new service centre in Bristol, replacing the existing depot. The larger premises will allow bigger stock holding of spares parts giving greater availability, and state-of-the-art workshop facilities with secure storage. The new depot is located at Unit 5, Lescren Way, Avonmouth, BS11 8DG and is expected to open at the end of February. It follows the opening of a similar new service centre in Sudbury, Suffolk, last year.
"The investment we are making in transforming our after sales service, alongside considerable enhancements to our manufacturing operations, reflects our commitment to providing customers with the highest quality products and services", says Dan Wright, Managing Director of Johnston Sweepers. "We aim to have an outstanding service network which will ensure that our machines are available for work for the longest possible time".
