Many business houses make use of some type of call-forwarding system as part of their telephone system to keep in touch with clients and provide improved customer service. Most major service providers offer call-forwarding as part of their business phone plans.
Call forwarding is an extremely useful and hence a popular feature in modern telephone systems. It diverts incoming call to any directed phones such as mobile phone,
home phone, office phone or even voicemail. The biggest advantage is you do not miss out on any call and the caller is not confronted with situations like no network, busy, out of reach, unable to receive call etc.
The Call Forwarding feature is usually of two types - Call Forwarding Variable and Call Forward Busy/No Response. Call Forwarding Variable is a feature whereby you can select a number to which all your incoming calls can be directed. Once you avail this facility, all incoming calls will be received by the telephone operator or the centralized answering point and your particular extension will receive only the calls meant for you.
Call Forwarding Busy/No Response, on the other hand, is a feature whereby all incoming calls are automatically transferred when all of your lines are busy, or after a select number of rings. With this totally automatic feature, you are not required to either activate or deactivate Call Forwarding. The huge advantage of the feature is it is automatic and you can set it and forget it and thus many prefer this alternative.
Call forwarding is an essential feature as you cannot be physically present everywhere at all times but still need to attend phone calls from various people from all over the country or the world.
This service is advantageous to both business enterprises as well as individuals. In multi national company, international call forwarding is common. The calls will be forwarded to any international destination. It enables callers to call international number without spending a lot of money.
Many business houses make use of some type of call-forwarding system as part of their telephone system to keep in touch with clients and provide improved customer service. Most major service providers offer call forwarding as part of their business phone plans.
Since communication is critical to any business enterprise, it is important to make sure that you are able to manage all incoming calls properly. By opting for call forwarding as a feature for your phone services, you will be able to have callers reach you even during non-office hours and on holidays and at any hour of your choosing.
Because call forwarding can port phone calls to an employee's cell phone, it increases employee mobility without affecting communication. In some systems, call forwarding feature will be able to call a series of numbers until it gets an answer. As long as an employee is able to answer one of the forwarding phones, he/ she will be within reach to speak directly to customers, answer important questions and provide key information.
Some customers find voice mail impersonal and annoying and may not have confidence that their message will be kept private or will be acted upon promptly. With call-forwarding systems that use multiple numbers, an employee can set up a personal voice mail message on the last number, such as a cell phone.
Call forwarding is a simple and easy way to effectively increase telephone efficiency in the workplace and create more open lines of communication all the time.
Call forwarding feature also provides you the opportunity to block certain calls by sending them to voice mail based on the number calling. You can also program in a way that all anonymous/unknown calls are sent to either voice mail or an error message stating that they have failed to reach you at the number dialed.
