Different businesses need to respond to customers differently. Some use the phone, some e-mail, others the fax or the post. Infotronics uses all of them - combinations of multi-channel solutions that help any business reach out to its customers more effectively. That's the soul of its services.
Infotronics takes a unique approach to customer contact solutions by building collaborated strategic relationships with clients. Taking on, learning and understanding their entire culture and environment and bringing together different views, knowledge and opinions allowing for operations with an empowered and assertive staff. This enables utilisation of skills and capabilities, to produce maximum results.
With over 24 man years in the contact centre industry, the Infotronics' management team assures exceptional performance in all key areas including Operations, Quality, IT, Marketing and Account Management. Infotronics constantly strives to achieve business excellence across people, processes, procedures and infrastructure. Ability to promote and maintain effective teamwork and staff motivation delivers results in environments where the 'quality culture' is key. Infotronics believes in developing solid business plans that enhance relationships between clients, representatives and customers.
