There is large number of underserved existing Corporate ERP customers across the country. Let’s name it as secondary consulting and technical support market.
You may still remember initial project implementation with data, conversion, user training. You went into production with your new accounting system and in a few months you may decide to go ahead with phase two, where the plan is to add custom module, integration with your legacy applications, Crystal Reports design. You called back to your original consulting firm and figure out that they do not really carry Software Development Kit programmers, Crystal Reports designers in staff and are not really excited about being involved into phase two. And there is no reason to blame anybody here, as consulting organizations typically have margins on SAP B1 software licenses and specialize in initial system setup and user training. Whatever goes beyond these borders – it might be difficult for them to find enough local orders to support permanent programmer position. Then what are my options? Let’s review them:
1. Software development firms serving USA and Canada nationwide. Such organizations might not really be interested in initial software licenses sale and local implementations, as if they would do that – CPA oriented consultants and salespeople are needed. But instead these firms are interested in technology challenging phase two and three type of projects, where they provide project manager and software development team. There might be not enough business in the region and at the same time programmers typically work in their cubicles and do not travel to the customer office. Project manager is typically ready to fly out to your location for initial meeting and following phase closing event. Project meetings are typically held via so-called web session, where programmers and project manager connect to your server or user computer remotely and share your desktop and have the ability to take keyboard and mice control. Phone conference number is typically provided via such web session instruments as Gotomeeting, WebEx. If you have international location where the cost of phone call per minute is higher, there is always an option to deploy free telephony tools, such as Skype or Tango
2. Second option is regional firm with driving out to your office from nearest business metro center possibility. Such consulting firms typically have good technical consulting team. However you should be ready to schedule meetings in advance and pay long mileage driving cost in consultant expense report. Plus hourly rates might be the same to what they could command in Chicago, New York or Los Angeles downtowns. This option might be selected as feasible in the situations, where your customization or integration project deals with variable hardware, such as barcode scanners, RFID readers, POS terminals. If you are in Supply Chain Management, Warehouse Management, Wholesale business with Barcoding related logistics – we recommend you to find regional firm
3. Modification options and tools. One of the first ones to consider is SAP B1 SDK. Here you can do both Integrations and User Interface Customizations. Typically SDK programming is done in Microsoft Visual Studio C# or VB, where you can depend on sample code, provided in SDK references and online help. However you can envelope custom integration login into SOAP web service interface and then call it from non-Microsoft computing environments, such as Linux/PHP/MySQL. If you would like to achieve higher integration performance and the ability to handle high volume of documents per minute, consider DI programming
4. Reporting. In current version 8.81 there is no need to deploy special add-on for Crystal Reports. It is integrated in native business logic. It is recommended to base CR on SQL View or even better Stored Procedure to abstract data selection from report design itself
5. Support for Country Side businesses. Remote web session based support is perfect here in our opinion. Internet enabled new technologies, including VOIP and web session. If you have reliable internet bandwidth – there is no more a disadvantage to be in the rural area and you still enjoying the advantages of symbolic office rent cost and cheap gas, food and general merchandise prices
6. Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representatives pick up the phone in Naperville and St. Joseph, MI call center). help@efaru.com We have local presence in Chicagoland, Southern California, South West Michigan, Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico, Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed). Our consultants speak English, Spanish, Portuguese, Russian, Chinese.
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